本产品全部团期均保证成团，但位置需二次确认，特别是旅游旺季期间出行前一个月内的团期均无法保证位置，故下单前请联系客服确认位置，谢谢。

跟团产品说明：

此为跟团游＋打包机票的组合产品，产品标题仅为跟团游的行程天数，实际行程天数会根据您所选机票时间而定。

出发地说明：

本行程不限制出发地，世界任意一城市都可选做出发地，机票费用根据实际查询为准。机票费用会实时根据航司的变化而变化，进入预定后才会锁定。

航班说明：

行程会根据所选去程日期以及回程日期自动匹配价格最低的航班，如航班时间不合适，您可选更改航班，【选择其他航班】，更改后机票价格会有变动，具体见总价里显示的机票费用。

特色说明：
本产品可选提前抵达或延后离开温哥华的机票，最长可选团前后10日。游客有更多时间游览温哥华市区景点及其周边。
注：提前抵达温哥华期间的交通，导游，住宿均不含。产品可提供加订酒店服务，下单后自行勾选。延迟返程亦同。

玩法说明：

A.页面团期均为跟团行程的出发日期，点击团期后会自动显示跟团行程的开始日期与结束日期，具体见【特别提示】上方描述。默认不含下团结束当天酒店住宿。同样上团出发开始前的日期酒店不含。

B.您可以选择提前几日抵达上团城市，最长可选提前10日抵达。您根据个人需求选择提前几日抵达，例如提前3日抵达，这3日期间的酒店需自理，您可选加订酒店。

C.行程不含下团结束日当晚酒店住宿，可选延后几日离开下团城市，最长可选延后10日返程，延后返程期间的酒店需自理，您可选加订酒店。、

D.如您选择提前抵达上团城市，跟团行程的开始当天需自行前往集合地上团，导游将在集合地等候开始行程。

E.跟团行程最后一日将在散团地结束行程，不含结束日期当天酒店住宿，如您加定团后酒店，散团后游客需自行前往加订酒店办理入住。

费用包含

1. 交通：当地舒适空调旅游巴士；

2. 司导：普通话导游服务；

3. 住宿：行程中列明酒店，标准间。

4.含5%GST税

注：所有2岁以下婴儿都必须占有巴士座位，故团费大人儿童（含婴儿）同价

费用不含

1、景点门票：不含“费用包含”中未提及门票与自费，行程无任何变相购物或强制游览，请自主选择购买心仪的自费项目。
2、司机导游服务费（每人每天CAD$15加币）。成人、儿童同一标准，都需支付，根据当地风俗习惯给予，以此回报和激励随团人员的服务。
3、旅游保险：我们强烈建议参团客人务必购买旅游保险，以保障个人旅游过程中出现病、财务丢失等意外情况，向保险公司索赔；
4、关于餐饮：行程可订购团餐，具体请见附加项目，需提前预定，团上不支持预定。未定团餐的游客，用餐消费自主选择，丰简由个人；

5、个人消费：签证、机票费用、酒店收费网络、电视，出入境个人物品海关征税，超重行李的托运费、保管费等“费用包含”中不包含的所有费用。
6、其他费用： 因交通延阻、罢工、天气、飞机、机器故障、航班取消或更改时间等不可抗力原因所导致的额外费用。

7、所有自费外加项目位置有限，必须报团时一并预定缴费，恕不接受现场报名。自费价格仅作参考，如有变动恕不另行通知；请以确认单所列之价格为准。自费价格为折扣价，需最少3天前预订，才可享受此优惠。

8. 班夫地区早餐。

上车地点：

抵达温哥华国际机场(或邮轮码头)后专人送往酒店休息。 12:00pm前已接载之客人，加送温哥华市区半日游（约3小时，游览煤气镇、加拿大广场及史丹利公园）；或可选择奥莱名牌购物中心（赠送九折VIP贵宾卡）。
**西雅图旅客可接站Quick Shuttle - River Rock Casino & Resort 酒店门口，如需代订西雅图往返温哥华班车，请联系我们**
**客人出发前三天必须提供航班信息，否则当作自愿放弃接机及半日游及奥莱购物**

1) 温哥华(YVR) 抵达：(a)国内航班请于3号行李带处集合；(b)国际航班请于接机大厅的图腾木雕像旁集合
2) 团体免费接机服务(YVR) 09: 00am - 21:00pm，需要在机场等候其他当天抵达旅客；Quick Shuttle接站River Rock Casino Resort 酒店门口(可代订西雅图往返温哥华接驳车)
3) 个人自费接机服务(YVR) 08:00am - 22 :00pm，随接随走，前2位共收$150, 每加1人加$15/位

1、参团者需自行负责及携带有效之旅游证件及签证，有效期以出发日起计不少于六个月。(如需要)

Passengers are responsible for all travel documents validity. (If applicable)

2、Canadians need a valid passport to entry and return to Canada.

加拿大护照持有者需要有效的护照入境加拿大

3、Both valid US Visa and EVUS are required to enter US for Chinese passport, and the passport should be valid for six (6) months beyond the date of return to Canada.

持中国护照入境美国需要有6个月有效期，有效的美国签证，和有效的EVUS

4、For all other passports holder, please check with Tianbao Staff.

其他护照持有者，请咨询我司员工

游览城市/景点

温哥华、甘露市、哥伦比亚冰川、班芙国家公园、维农市、基隆拿市、维多利亚市

报名流程

网上预订→网上支付→确认订单(1个工作日内通过EM)→导游信息(出团前1-3天EM发送)→开心出游→分享点评
支付方式

网上付款：支持英镑、欧元、人民币、加币、美元支付。

★【开具发票须知】
人民币付款：仅可开具国内公司或个人名义 【普通增值税发票】，请于旅行结束后3个月内联系我司客服开具，逾期不受理开票申请。（其他货币付款开票请联系客服）
报名须知
（1） 网上报名时，须支付全款报名预定。
（2）受位置数量限制，请在收到我司出具的确认订单邮件作为您报名成功的最终凭证，预计24小时内发送，在未收到订单确认邮件之前请不要预定衔接参团的机票、交通与酒店等，以免满团产生不必要的麻烦和损失。
（3）请您在预订时提供真实、有效信息（姓名、性别、证件号码、国籍、联系方式、是否成人或儿童等），以免产生预订错误，影响出行。如因客人提供错误信息而造成损失，将由客人自行承担因此产生的全部损失。
（4） 参团年龄提示【以护照为准】：年龄在【不足3岁、70岁+】请联系我们。【3-17岁】和【70岁+】参团本社强烈建议购买保险且需至少1位69岁以下成年人陪同参团。请衡量身体状况是否合适出行。

参团提示
（1） 您居住地至上团点的往返费用及未标明的交通衔接需要顾客自理。
（2） 出行前2天左右【出团通知】会发送到您的电子邮箱，上团时请出示电子凭证上和护照（如未收到，请务必及时联系客服索取）。
（3） 因客人个人原因迟到或未参加行程，视为客人自动放弃行程，恕无法以此为由要求取消本行程或退回行程费用；入团前任何的交通延误等问题同样本公司概不负责。
（4） 若遇天气，交通，景点临时关闭整修等不可抗力因素，或当日恰逢假日/节日/盛会等，部分景点的游览可能调整成外观或者替换临近景点；少数团期行程游览顺序或将调整，但游览内容一致，不影响全程体验，具体安排以行程当日导游安排为准，不再另行通知，请您理解。
（5） 如交通延阻、罢工、航班取消或延误不可抗力的突发事故，而必须将行程、住宿或交通工具更改或取消任何一项旅游节目，本公司得依照当时情况全权处理，在此情况下团员不得借故反对及要求赔偿，所产生费用团员自行负责。
（6）因目前特殊时期，景点价格、开放日期和时间可能随时会有调整或更新。价格请以实际参观时标价为准。如景点未开放，我社保留临时取消景点并调整行程的权利。

退改说明Cancellation and change polocy

以下情况适用于订单取消和更改：同订单减少参加行程人数、取消整张订单、更改行程、更改同一行程的不同参加日期。

*距出发日期45天以上取消者，每人需缴纳手续费100加币，团费将全额退还；30Days or above prior to departure, $100per person for the cancellation fee.

*距出发日期22天-44天（含第30天）取消，罚款团费的50%；14-30days prior to departure, charge $50% of the original payment.

*距出发团体出发前15-21天，取消订位时，扣除全部团款的75%，其余部分退还。15-21 days prior to departure, 75% of total price

*团体出发前14天以内, 取消订位时，团费恕不退还。Within 14 days,full cancellation charges

当订单修改，资源情况改变而产生额外费用，按实际收取；

任何更改或取消，必须透过电邮或传真书面形式直接与本公司联络及办理；

1. 客人必须持有出发14天前完成两针疫苗证明。

2. 本产品为目的地参团， 请自备有效旅游签证。

3. 请在预订时务必提供准确、完整的信息（姓名、性别、联系方式、成人或儿童等），以免产生预订错误，影响出行。如因缺失信息而耽误行程或造成损失，责任自负。

4. 如果您在在出行前7天仍未收到《出团确认书》，请及时联系我司工作人员。

5. 为了让您的行程更加圆满、愉快、顺利，我们强烈建议您在订购时一并选订活动门票、餐饮套餐等，出团前7天内及出团期间不提供任何加订服务。

6. 本产品为目的地散客拼团，在保证承诺的服务内容和标准不变的前提下，与其他客人拼成一个团，统一安排行程。不同出发日期，行程前后顺序可能有所调整。

7. 酒店星级：北美酒店没有官方酒店星级评定标准，行程所涉及酒店均为当地品牌酒店。

8. 北美酒店标准双人间配备为一张大床或两张床，如您对床型有特别要求，请在预订时告知， 我们将尽力协调。 三人或四人一房，酒店房间只设两床，按消防条例规定,每房只可容纳四人，酒店内不允许吸烟，否则罚款$300自付。

9. 酒店内不含牙刷，牙膏，拖鞋，烧水壶等物品，客人需自备。

10. 产品组成要素，如：旅游车辆、酒店、餐厅、旅游景点设施、语言文化，因地区，国度的不同，衡量标准也不同，敬请理解。（语言可能是双语，如普通话、粤语或英语）

11. 旅游车辆：根据团队人数安排相应的车辆，24位旅客以下为司机兼导游。24位旅客以上为司机导游各一名。

12. 行程中所使用的各类交通工具、酒店、餐厅及观光景点对游客的安全及权益问题，各营运机构皆有不同条例，以对游客负责；如有意外伤亡或其他损失情况，当根据各营运机构所订之例为解决依据，概与本公司无涉。

13. 如遇上特殊情况，如恶劣天气、交通事故等，本公司保留修改或取消行程的权利。

14. 强烈建议您购买旅游保险，以确保个人利益。

15. 如果您的行程中包括接送机服务，请您务必提供准确的航班信息，并提前到达指定接机地点。如因信息不准确造成接机有误，旅行社保留提供第二次服务的权利或加收接机费，按自费接机费用收取。

16. 根据不同酒店操作要求，可能会要求您提供信用卡作为住宿期间的押金，用于入住期间杂项费用（如：电话、洗衣、餐饮）(incidental)的保证。

17. 所有活动门票均须提前预订，出团期间不提供任何加订服务，敬请谅解。

18. 出团期间，请在导游约定的时间到达上车地点集合，切勿迟到，以免耽误其他游客行程。若因迟到导致无法随车游览，请您自行前往下一集合地点，责任自负，敬请谅解。

19. 出团期间，可能会有入住不同酒店的情况，如涉及不同酒店客人的接送事宜，司导人员会根据团队实际情况进行合理安排，敬请理解、配合，谢谢。

20. 出团期间，可能会有不同的车辆和导游为您服务，如给您带来不便，敬请谅解！

21. 行程期间，如你需要离团，请签署《离团确认书》。

22. 16岁以下旅客参团，需有成年人（18岁或以上）陪同参加。

23. 行程中的赠送项目，如因交通、天气等不可抗力的因素导致不能赠送的、或因您个人原因不能参加的，费用不退，敬请谅解。

24. 如果您有特殊需求（如床型、素食、婴儿椅等），请至少在出行前7天告知，我们将尽力协调，但不作保证。

25. 每人只限大/小行李各一件，额外行李费为每件$35。

26. 请准时抵达出发地点,如因迟到不能成行，所付费用恕不退还。

27. 鉴于可能发生之变化或参加人数不足，本公司保留于出发前更改或取消旅行团之权利，如数退还已缴付之费用。本公司不负任何其他责任，团员不可借故要求赔偿。

***您已经阅读，理解并且同意接受以上团队旅游政策条款.  You have read, understood and accepted the above terms and conditions.

Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. Please read this carefully before you book.

 

TERMS & CONDITIONS

toursuper.com is an online ticket sales and services platform owned by COMPASS EUROPE S.L.U., a company registered in Spain with CIF B42554311. By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age.

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. They vary depending on whether you make a booking with us for a Flights, Car Hire, Package Holiday, Accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds.

toursuper.com strongly recommends that you take out travel insurance for any holiday, especially as there may be circumstances where neither toursuper.com supplier can accept liability (Eg: Delays or Cancellations beyond our control)

 

FARE RULES

Your use of this website is expressly conditioned on your acceptance of the following fare rules of your flight booking. If you do not agree with any part of the following fare rules, you must not use this site to make any flight booking. Fares and Taxes are non refundable. Ticket is non re-routable, Non -Transferable and Name changes are not permitted.

Changes are not permitted except in certain circumstances, and extra charges will apply. Carriers reserve the right to change the flight schedule at any time prior to departure. Reconfirmation 72 hours prior to departure applies to both to outward and homeward journeys as per carrier instructions.

Flights Coupons must be used in the order set out in the itinerary, any failure to use the ticket out of order will invalidate the rest of the ticket.

For Full Terms & Conditions can be found on our website. Please read and understand prior to your flight departure.

 

AIPORT CHECK-IN TIMES

 

The times shown on this ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in times, as advised by your carrier, or in the airline's timetable, are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases.

Recommended Check-in time is 3 hours prior to flight departure.

On international flights to certain destinations (Israel, USA, etc.), the airlines require more than usual advance notice. You should keep in mind that on some dates (Christmas, start of holiday periods, etc.) there is a greater influx of travelers, queues at check-in counters and access controls to the boarding area.

The configuration of the terminals of some airports (for example, the Barajas T4 in Madrid) sometimes requires considerable distances between the access control and the boarding gate assigned to the flight.

 

DENIED BOARDING, CANCELLATION OR FLIGHT DELAYS

Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on electrónico atencionciudadano@fomento.es or at the website www.aena.es

 

WEBSITE ACCURACY

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. toursuper.com accepts no liability should any such offer be withdrawn or amended.

 

CUSTOMER SERVICES OPENING HOURS

Monday-Sunday, 9:00 to 20:00

Corrections to any mistakes made with your online booking must be corrected the same day as making the reservation.

Therefore, It is advisable not to make online bookings on Sundays and also during the week and Saturdays between the hours of 1800PM-2400PM because our customer services are closed.

If errors are made with your online booking during the hours of when our customers services are closed, reservation changes may not be permitted and you may have to purchase a new ticket.

 

TICKET CANCELLATION CHARGE SAME DAY AS TICKET ISSUED

Passengers must pay 30,00€ per ticket . This relates to a void charge.

 

MISCELLANEOUS PRICE CHANGES

This is when a price change occurs during the time of making your online reservation.

toursuper.com cannot be responsible for changes or cancellations of flights by the airlines after the confirmation and acquisition of the ticket.

Any type of schedule change, cancellation or modification of the contracted flights is the responsibility of the airline that acts as the carrier of the passenger. Our customer notification form, provided that the regular airline company notifies us well in advance of any change or cancellation of operations of the flights originally contracted, will be via e-mail, therefore, it is important that at the time of the purchase correctly indicate this information and check your email daily, otherwise you expose yourself to not knowing these changes which could mean until you missed a flight making it impossible for you to start or continue your itinerary, also facing you expenses imposed by the airlines corresponding to its continuation. It is necessary to reconfirm the status of your flights 48 hours before departure and return, by contacting the airline directly.

The reason why this sometimes happen is because the airline concerned is either in the middle of updating their prices or seat availability.

This can cause a price increase from the original quotation. If this situation occurs, you must inform customer services the same day as making the reservation.

The original price quotation cannot be honoured but customer service might be able to cancel the reservation for an amendment fee.

This can only be done if the reservation is cancelled the same day as making the reservation.

Please make sure that you always check your confirmation email the same day as making the reservation.

Failure to check your confirmation email the same day will result in you paying the higher fare and any amendment fees will apply thereafter.

 

BAGGAGE ALLOWANCES

The allowable baggage allowance depends on the type of service reserved and the status of the passenger, and is shown on the passenger's plane ticket / receipt.

Before you travel, please make sure you check your luggage allowance with the airline you are flying with. Airlines often change their baggage information, so it is worth double checking before you fly. Please note that some short haul flights from UK – Europe or within Europe do not offer free luggage allowance . You must pay for your luggage at the airport directly with the airline. For example, Air France and KLM and low cost carriers do not offer free luggage allowance on European or domestic trips. It is the traveller responsibility to check directly with the airline with regards to luggage allowance.

Please note that several airlines do not advertise their luggage allowance with online bookings. Therefore, it is essential to check directly with the airline regarding the luggage allowance as this may differ from flight to flight.

Note : Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly.

 

BAGGAGE CHECKED BAGGAGE:

Passengers who are permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the permitted allowance.

(a) When applicable, according to the conditions of the fare, the Baggage Allowance corresponds to the transport in the cargo hold of a limited quantity of pieces and / or weight and / or dimensions of Baggage per Passenger, determined according to the destination and the Fee paid, and that appears on the Ticket.

(b) Passengers may travel with Checked Baggage that exceeds the Baggage Allowance, paying a surcharge. The conditions related to this surcharge can be consulted on the Airline and its Authorized Agents.

c) In all cases, Checked Baggage may not exceed a maximum amount per Passenger. Information related to this maximum amount can be found on the Airline and its Authorized Agents.

(d) Passengers may consult all relevant information about the applicable Baggage Allowance, if any, on the Airline or its Authorized Agents.

 

CABIN BAGGAGE:

Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your travel agent or airline for more specific information. Refer to http://www.iata.org/bags for information and links to airline websites.

 

LOST LUGGAGE

This should be covered on your travel insurance policy

a) Before you leave airport report immediately to the airline locally

b) Complete airline claim form and they will give you a claim reference number.

c) Please keep all receipts of items of purchases toiletries etc

d) Make a claim on your either travel insurance policy or with the airline direct.

e) You will need to send copies of your boarding pass, & receipts of items of purchase.

 

USING COMBINABLE SEPARATE AIR TICKETS  

Be careful when combining two different airline tickets to construct an itinerary.

An airline is only responsible from the point of origin to the destination on their ticket.

An airline schedule change is not responsible for missing onward travel arrangements.

An airline is not liable for another airline carriage if two separate tickets are issued.

Please purchase travel insurance to protect yourselves from such circumstances.

 

USING COMBINABLE AIR TICKET AND ONWARD GROUND ARRANGEMENTS 

Be careful when combining an airline ticket with ground arrangements booked separately ie hotels, local tours, health spa etc.

An airline is only responsible for passengers from the departing airport to the arrival airport.

Airlines are not liable or responsible for schedule changes that will affect passengers onward travel arrangements.

toursuper.com are not responsible for airline schedule changes that affects passengers onward travel arrangements

To protect yourselves from situations like this occurring and the loss of monies – purchase travel insurance

Please make sure prior to purchase of travel insurance that you are covered for such circumstances.        

 

NORMAL DISCOUNTED AIR TICKET RESTRICTIONS

Most discounted tickets have the following restrictions:

All tickets are non endorsable and non re-routable.

Most tickets are non refundable but some are refundable minus airline cancellation & 50€ processing fee.

Reservations are usually non changeable but some can be changed for an admin fee.

Reservation change fees varies from airline to airline and depends on the fare type.

Airport taxes are not fully refundable because it depends on the fare type paid.

Partly used tickets are normally non refundable

Partly used tickets cannot be rebooked/re-issued or reused again.

 

ENTERING PASSENGER NAMES USING ONLINE BOOKING ENGINE

Passenger names entered must be the same spelling as per their passport.

Entering long names- Enter full first and family name with initials for middle name.

Tickets issued with incorrect spelling needs to be rebooked and reissued again.

Tickets issued with incorrect initials needs to be re-booked and re-issued again.

Tickets issued with incorrect sex or title needs to be rebooked and re-issued again.

 

TICKETS ISSUED WITH INCORRECT PASSENGER NAME

Errors made online are caused by the passenger own mistake.

All E tickets must be checked the same day as the ticket is issued.

All E tickets must be checked during customer services opening hours.

Always check your inbox emails.

If you cannot see your email confirmation in your inbox, check your Junk emails.

Failure to check emails the same day will result in paying higher charges.

All airlines charge for tickets to be re-issued .

Airlines charges varies from airline to airline and also depends on the fare type.

Some airlines will not permit name changes due to non changeable/refundable tickets.

toursuper.com always applies its own admin charges of 30€ to the airline charge.

Passengers will be refused boarding on the aircraft with incorrect name on the ticket.

toursuper.com will not be liable for passenger incorrect name on the ticket.

  DUPLICATE ONLINE FLIGHT BOOKINGS

If you have not received your flight confirmation always check your junk email box.

If flight confirmation not received – Please call our customer services immediately.

Do not attempt to make another booking without talking to Customer services.

Do not attempt to make the same booking with another online travel agency.

If duplicate flight booking is made with tickets issued – Contact customer services.

Refund for duplicate flight tickets are applied directly to the airline for consideration.

If an airline permits a refund minus charges – refund will take 6-8 weeks to process.

The amount of refund may depend of the fare type of the ticket issued.

Refunds for duplicate flight tickets are not guaranteed and can be non refundable..

 

CARD PAYMENTS

Payment by credit cards will incur a surcharge of 2%. This does include payments made by American Express.

Payment by debit cards will not incur a surcharge.

We do not accept payments from Diners Club or any foreign credit cards.

Online bookings will be rejected if the name on the payment card is different from the name of the traveler.

 

ONLINE CARD PAYMENT DECLINED

Online credit card payment sometimes get declined for the following reasons:

a) Entering incorrect card details including card number and last 3 digit code.

b) Incorrect Card validity dates

c) Foreign credit cards where dept date is not from and to UK destination points.

d) Not enough funds in your account to pay for the air tickets.

Sometimes online card payments can be pre-authorised but it is then rejected by our bank and automatically the transaction is voided for a number of reasons. You will receive email confirmation that your payment has been unsuccessful to confirm this. In these circumstances , you will find after checking with your bank that the funds has been authorised for payment from your account. However, in this situation, toursuper.com has not received any payment into its bank account because it has rejected the transaction. The monies are therefore frozen by your payment card and then it is automatically returned to your payment account within 3-5 working days. For foreign bank cards the process can take longer than 3-5 working days.

If your monies are not returned to your payment card within 3-5 working days , please contact our customer service department. We will require your card number together with the transaction ID from your bank . This will enable us to contact our bank requesting to pre-authorise the release of the frozen funds back to your payment card account. For customers who refuse to cooperate in this matter , we can only assume that this is a potential fraud case which the traveler concerned is using someone else’s payment card.

If your payment has been initially declined, you will have another opportunity to return to the payment page and re-enter the previously used payment method or, if you prefer, provide a new payment method.

 

PROCEDURES FOR CANCELLING YOUR FLIGHT RESERVATION:

You must call our customer service department to inform them that you wish to cancel your flight.

Customer service will inform you of any penalties and cancellation charges to be incurred with regards to a refund.

A cancellation refund form will be emailed to you for you to sign and return to us the same day. Failure to return the signed form to us the same day will result in loss of monies.

Please note that it is the customer responsibility to make sure and to check that our customer service dept are in receipt of the signed form the same day as making the cancellation.

If the signed form is not received the same day but arrived one day later – loss of monies will be incurred by the client.

 

REFUNDS

The amount of refund due depends on the restrictions of the air ticket purchased.

Some heavily restricted tickets are non refundable.

Some tickets are refundable minus airline cancellation charge and our admin fee.

Refunds can take between 6-8 weeks to process once submitted to the airline.

toursuper.com refund Charge = 50,00€ per ticket

 

REFUND APPLICATION PROCEDURE

All passengers must complete and sign our refund application form.

All completed and signed forms must be emailed to our customer service team the same day as refund application is made.

Failure to sign and complete the refund application for the same day as cancelling the ticket may lose your refund or alter the amount due.

Customers who do not complete and sign the form will lose their refund application.

Once forms are returned – the refund application is transferred to the airline.

At the end of each month the airlines receive all the refund applications.

Refunds are received from the airlines on 27th of the following month.

6-8 weeks is the normal refund processing time.

 

FLIGHT RECONFIRMATION

Schedule changes and cancellations can happen at the last minute.

Always reconfirm your flight departure 72 hours prior to departure.

Failure to reconfirm may result in missing your flight departure

Missing your flight departure may result in having to purchase a new air ticket.

 

MISSED FLIGHT DEPARTURE

Must report to airline locally at the departure airport.

Please check your reservation status with the airline locally.

If there is a no show status in the reservation, the current ticket becomes Invalid.

For no shows - all onward reservations are cancelled and you must buy a new ticket.

Airlines may help with rebooking your flight for an alternative date based on fare type.

Alternatively airlines may inform passengers to contact your tour agent.

Tickets with restrictions of no changes and no refund – Need to buy a new ticket.

Refund of airport taxes from non refundable ticket will take 6-8 weeks to process.

Some airport taxes are non refundable to passengers after deduction of admin fees.

 

MISSED FLIGHT DEPARTURE WHILST IN AIRPORT TRANSIT

This refers to passengers who have missed their flight departure whilst in Duty Free.

All passengers must report to the airline locally immediately.

toursuper.com Customer service cannot help during this situation.

Reservation amendments and tickets re- issued can only be made by the airline locally.

Passenger reservation can only be accessed by the airline and not the travel agent.

Passengers may not be allowed to leave the airport due to visa restrictions.

Please be warned the airline may force you to purchase a new ticket.

 

 

 

 

TRAVEL DELAYS ENROUTE TO THE AIRPORT (CONTACTING THE AIRLINE)

Travelling to the airport can be very stressful as things can go wrong.

For any delays contact the airline immediately if causes to miss your flight.

Airlines will prevent no show status in your reservation if pre-warned in advance.

Failure to advise the airline in advance – No show status will be confirmed in booking.

The fare type of the ticket will determine whether the flight can be re-booked. 

 

DECIDING NOT TO TRAVEL TODAY ?

Please always inform the airline in advance that you have decided not to travel today.

Failure to inform the airline will result in a “No show status” entered in your booking.

No show status means that you cannot utilize or rebook your flight ticket again.

IF NO SHOWS

Passengers who have missed their flight departure may have no show status.

No show status entered in the reservation means ticket cannot be utilized or refunded.

 PARTLY USED TICKETS

Partly used tickets are non exchangeable and non refundable.

Passengers who did not utilize first flight coupon cannot use remainder of the ticket.

All existing onward reservation will automatically be cancelled by the airline.

PURCHASING ONE WAY TICKETS

Please make sure that you have onward reservation and ticket exiting the country.

Failure to show document proof of onward travel will result in being refused boarding.

Please check visa requirements and regulations with the local embassy.

Please note one way tickets may not be changeable or refundable.

Refunds will take 6-8 weeks to process.

Airport taxes will not be refundable on one way tickets.

 

AIRLINE SCHEDULE CHANGES/CANCELLATIONS

Schedule changes occurs due to airline operational matters.

Schedule changes can occur due  to change of aircraft or aircraft servicing.

Cancellations can be caused by mechanical fault on the aircraft and for safety reasons

Cancellations can also be caused due to bad weather conditions.

toursuper.com are not  liable for any airline schedule changes or cancellations.

toursuper.com only acts as a booking/ticketing agent for the airlines.

toursuper.com is not responsible for any airline operational matters.

 

AIRLINE SCHEDULE CHANGES OF 6 HOURS OR MORE

Schedule changes of 6 hours or more or no same day connecting flight.

Passengers will have option of rebooking for new dates or full refund of ticket.

Customer Service will need to confirm with the airline first if the situation arises.

The full refund option will take 6-8 weeks to process.

 

 RESERVATIONS MADE DIRECTLY WITH CUSTOMER SERVICES

For bookings/reservations made by telephone rather than bookings made online.

Passengers must check email confirmation the same day as booking made,

Always check your Inbox and junk emails.

Special attention must be made when checking spelling of passengers names.

Special attention must be made when checking dates and timings of flights booked.

Special attention must be made of confirmed air fare.

If no email confirmation arrives within 30 minutes, please contact customer services.

Failure to check the email confirmation makes the customer liable for any errors.

To guarantee the fare confirmed by email – full payment must be made the same day.

Failure to pay the same day as the reservation made - may involve paying a higher fare.

Passenger responsibility to check whether visas are required to enter a country.

Passenger responsibility to make sure they have all appropriate documents in order.

Our best offers and prices will be available online. Bookings made on the telephone will

always incur a supplementary charge to cover the additional resource costs involved.

Offers and Pricing is at the carrier’s discretion subject to availability on instant purchase basis.

 

PAYMENTS MADE FROM TELEPHONE BOOKINGS

We cannot accept credit/debit card payments over the telephone.

We cannot accept telephone bookings less than 21 days prior to UK departure.

All card payments must be entered and cleared online prior to documents issued.

Failure to supply with a valid payment card will result in loss of booking.

Online detail enter by you, (incorrect billing address; expiry date; issue number; security code or cardholder name), further documentation will then be required in order to verify the cardholder's credentials. It is highly recommended that you provide this information at the earliest opportunity to avoid loss of booking/fare.

 

INFANT FARE 

Infants must be 6 weeks old or more to travel by air and must sit on an adult's lap.

Bassinettes can be requested, however, there is no guarantee that one can be provided. If you are booking online we suggest that you contact our call centre to request a bassinette. Infants who turn 2 years old before the return flight will be required to have a seat and a child fare must be paid. This cannot be booked online and we suggest that you contact our call centre prior to booking on line for such reservations.

 

CHILD FARE 

For children aged between 2 – 11 years inclusive.

Passengers normally pay 75% of the IATA fare

Discounted fare tickets – Prices may be cheaper but prices varies between airlines

 

UNACCOMPANIED MINOR

This relates to a child ( 5-14 Years old) travelling without an adult guardian.

Online bookings are not permitted for Unaccompanied Minor requests.

All reservations for unaccompanied must be made with our customer service team.

Fares are always going to be much higher than the prices quoted online.

72 hours notice prior to departure is required for unaccompanied minor request.

Guardian names and contact details must be supplied at time of booking 

The appropriate airline unaccompanied minors form must be signed and completed.

An appointed member of the airline cabin crew be appointed to look after the child.

Unaccompanied minors will not be accepted on flights with shared code. Requests for companions during the flight will never be confirmed on flights that are not operated solely by the area company itself. The airlines will accept on each flight a maximum number of unaccompanied minors and with confirmed flight assistance in advance.

This limitation will depend on each company area. Underage children under 5 years of age will never be accepted on a flight without being accompanied by an adult, without being able to request assistance for said minors. For children between 12 and 18 years flying alone, to international destinations, you will also have to request assistance, and / or a special request for acceptance on such flights if assistance is not necessary.

Unaccompanied minors will be accepted provided they meet the following requirements:

That the request for assistance for a minor during the flight has been previously confirmed by the airline.

For an adult to accompany the child to the airport of departure, carry out the necessary procedures for boarding the same, present the appropriate disclaimer, and wait until the plane takes off.

When the trip requires a stop-stay (with scheduled interruption of the trip), it will be necessary for an adult to receive and accompany the child on these stops, taking care of the necessary procedures for their re-boarding and waiting until the plane takes off. This point will depend on the route, the company that operates the flights, and the type of stops made during the journey.

That an adult takes care of the child and is present at the airport of arrival at the scheduled landing time of the flight, identifying the company personnel for the reception of the child.

All requests for unaccompanied minors will have to be made by special request.

 

SPECIAL REQUESTS & ASSISTANCE

Without prejudice to the provisions of Article 5.2, passengers with disabilities or reduced mobility will not be denied transportation because of this disability or reduced mobility.

The acceptance of transportation of minors traveling alone, disabled people, pregnant women, people with diseases, blind or visually impaired passengers or other people requiring special assistance, will be subject to a specific prior agreement with us in accordance with our Regulations

Passengers with disabilities or reduced mobility or those who represent them, should contact us to specify any information about the assistance needs they may have, the day of booking or as soon as these needs are known, but in any case with a Minimum advance of forty-eight (48) hours before traveling.

 We will make all reasonable efforts to verify the existence of a justified reason for security reasons that would prevent the mentioned Passenger from traveling on the flight (s) in question and, in this case, we will make reasonable efforts to propose an acceptable alternative. In accordance with Regulation (EC) No. 1107/2006, we may deny, for reasons of disability or reduced mobility, the embarkation of a person only for the purpose of complying with safety requirements, or if the size of the aircraft or of Its doors make the embarkation or transportation of the person with disabilities or reduced mobility physically impossible. Once all assistance or special needs have been accepted by us, we will provide boarding and flight assistance in accordance with Regulation (EC) No. 1107/2006, and a person with a disability or a person with reduced mobility to that the shipment is denied due to their disability or reduced mobility and their companions, they will be offered the right of reimbursement or an alternative transport, as provided by Regulation (EC) No. 261/2004 (click here for text that establishes these rights), as long as the security requirements are met.

MEAL :- As part of booking process for flight tickets you are given the option to enter special Meal (e.g. dietary requirements ) or any special Request. As a booking agent we can only pass request to Relevant airline or supplier for approval But cannot guarantee. It is your responsibility to confirm with the airline/ supplier by telephoning their UK Reservation office during the week from Monday-Fridays 9am- 5pm whether such meal requests can be fulfilled.

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), Meal , drink and snacks etc.

Any charges for these additional services are not included in the price of your flight ticket. Must be paid directly to airline. toursuper.com is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges.

SEAT :- We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. toursuper.com has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

FREQUENT FLYER:- As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

WHEELCHAIR :- Must be made at least 72 hours prior to departure.

PASSENGERS WITH MEDICAL PROBLEMS PRIOR TO FLIGHT DEPARTURE 

Passengers with disabilities must contact our customer service team.

Airlines must be made aware of any health condition of passengers.

Disabilities like deafness, blindness, asthma must be reported

Airline medical forms may need to be completed and signed.

Oxygen may be required by some passengers and needs to be requested in advance.

Failure to notify the airline may result in the passenger being refused boarding.

 

PREGNANT WOMEN

Airlines have different rules regarding the upper limit beyond which they would permit a pregnant woman to fly.

As a general guide, almost all airlines decline to fly a woman beyond 36 weeks of gestation. In the phase between 28-36 weeks, most airlines will require that the passenger bring her doctor’s letter stating that she is fit to fly and unlikely to go into labour within 36 hours. The cut off points for a woman carrying twins is likely to be much lower. We advise all expectant mothers to check with your GP before making any travel plans and to provide us with a written confirmation of your pregnancy and your GP’s letter as detailed above which will be acknowledged in writing by us.

This will be passed to the airline so that you may be permitted to board the flight without any hiccups. Without this confirmation and GP’s letter in place, you may still be issued with travel documents but we cannot guarantee you will be permitted to fly. As travel agents, we tend to take the word of the passenger as truth when it comes to disclosure of any material fact that may affect the passenger’s booking including if a female passenger is pregnant and how far along in the pregnancy she is. The travel agency places trust in the pregnant passenger to adhere to the Terms & Conditions and disclose the fact of her pregnancy at time of or before booking.

In all cases of special or other requests, please remember that in most cases, the booking is made online or over the telephone and we do not get to meet you.

Without meeting you, we cannot establish any material fact as to your disability or pregnancy or other special condition which may or may not be apparent physically.

We, therefore, require you to disclose any such facts that may affect your booking to us.

 

FLIGHT ALTERATIONS/CANCELLATIONS MADE BY PASSENGERS

The tourist fare with restrictions does not allow cancellations or changes. It also does not allow you to try to use the route in a different way than the one you hired. That is, use the return without having made use of the first leg.

When you buy your ticket you can check the conditions of it on the same website. If you make the reservation by phone, our agents, unless expressly requested by you, will always offer the lowest rate, which does not admit changes or cancellations.

If you wish to make any changes to the reservation already made, you can do so by contacting our corresponding department, where we will explain the details of the change and its corresponding cost. We inform you that on our website there is no option to "just book". When you make a reservation and request an electronic ticket, you are buying that ticket, because this option implies the issuance and immediate charge to your card and if you later want to cancel it, it can generate expenses.

All cancellation requests must be made to our customer service team, the email address of the customer service team at customer.services@compassflight.com.

When you make a reservation modification, it is your responsibility to ensure that it does not conflict with other travel or service plans that you have purchased, either through the toursuper.com store or independently.

In any case, the economic consequences of the cancellation in cases of special contracting conditions (such as special transport rates or economic requirements of certain suppliers) will be passed on to the customer provided that the travel contract has recorded.

Consult the travel agency if any special cancellation conditions apply to the trip you hire.

For passengers who would like to cancel their booking must be made in writing.

For passengers wishing to change the itinerary booked must be made in writing

Alterations made in writing must be from one of the travelers themselves.

All cancellation requests must be made to our customer service team.

The email address of Customer services team on customer.services@compassflight.com.

All alterations are subject to additional charges being applied by the airline.

Amendment fees will depend on the restrictions of the fare type on the ticket.

Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other travel arrangements or service you have purchased either through toursuper.com or independently.

 

FLIGHT AMENDMENTS WITHIN 48 HOURS OF DEPARTURE

Please note that it is not always possible for toursuper.com to amend flights booked within 48 hours of flight departure.

This is because the airline concerned may have secured the Passenger PNR and can only be accessed by the airline themselves .

Therefore, in this situation, for any last minute amendment requests, passengers must contact the airline directly and pay the appropriate fees if amendments are permitted.

 

THE TERM “ DIRECT FLIGHTS”

This means there is no change of aircraft en-route to the destination.

Direct flights does not mean non stop flights.

Direct flights may involve a stop en-route for loading and unloading passengers  

 

COACH AIR FLIGHTS

This is a business arrangement where two or more airlines share the same flight.

Each airline can publish and market the flight under its own airline designator and flight number as part of its published time table/schedule. A seat can be purchased on each airline’s designator and flight number , but it is operated by only one of these cooperating airlines, commonly known as the operating or administrating carrier.  

 

DOCUMENTATION

The airlines require the presentation of the DNI or Passport to all passengers and all flights, to verify the identity of travelers. Minors must also travel properly identified and duly authorized, please consult the recommendation for trips with minors at www.maec.es. The documentation will be requested both at the check-in counters and at the boarding gates. It is your responsibility to inform you and comply with the necessary requirements to make the trip (passport, visa, vaccinations, or even present the return flight ticket in case of acquiring only the one-way flight, etc.), not being entitled to any type of refund in case of refusing boarding for not complying with the requirements. Check the necessary conditions to travel at: www.maec.es

 

VISAS & PASSPORTS

Non EU passport holders – Check to see whether you need an airport transit visa.

Non EU passengers require visas for connecting flights in Paris, Rome and Switzerland.

Non EU customer’s must check if transit visas are required for connecting flights.

 

VISA , HEALTH & OTHER TRAVEL DOCUMENTS

By making a booking on this site you accept that we are unable to provide any information regarding visa and travel documentation online. You are responsible to ensure that you hold the correct travel documents and visas required for the route booked and for your final destination. Our website offers scheduled flights from all the major airlines.

Please note that in certain cases these flights may be indirect and fly via other airports. The connection airports will be clearly shown on the results screen and if you click “more flight detail”.

You are also responsible for ensuring that you have the correct visa(s) for any en-route intermediate stops as well as for your final destination.

If you have any concerns regarding visas advise to consult the relevant Embassy or Consulate for this information. As Requirements may change and they should check for up-to-date position in good time before booking/departure. toursuper.com cannot be held responsible for an airline refusing to board you, you being turned back to your origin point en-route or any additional costs incurred as a result of any failure by you to hold the correct visa or other required documentation.

For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements change from time to time), check the US Embassy website: https://es.usembassy.gov/ or http://www.exteriores.gob.es/Portal/es/Ministerio/Paginas/inicio.aspx

Please note that it is your responsibility to ensure that all travellers booked (including children and infants) hold a valid passport document. toursuper.com cannot be held responsible for any financial loss incurred due to passports not being valid or not being processed in time by the relevant embassy, or any other immigration formalities not complied with.

toursuper.com is not qualified to give any information regarding health requirements. We suggest that you contact your doctor for all questions regarding health requirements for your final destination and any en-route intermediate points. Up to date travel advice can also be obtained from the embassy or in the web http://www.exteriores.gob.es/Portal/es/Ministerio/Paginas/inicio.aspx

 

FLIGHT DELAYS/ CANCELLATIONS DUE TO BAD WEATHER CONDITIONS

Passengers must travel to the airport as normal despite pre-weather warnings.

For clarifications of flights delays/cancellations – contact the airline directly.

Do not no show for flight departures.

Airlines are not responsible or liable for delays or cancellations due to bad weather.

toursuper.com are not responsible or liable for delays/cancellations .

Any claim for compensation must be addressed direct to the airline.

 

BEHAVIOR

You accept the responsibility to ensure that your group members do not behave in a way that offends others, or puts at risk any loss or damage to the property of third parties. Payments for such damages or losses must be made at the time, directly to the owner of the accommodation, the administrator or another provider. You will indemnify us for any claim (including legal costs), which are subsequently brought to us as a result of your actions. We hope all customers have consideration for other people.

 If in our reasonable opinion or, in the opinion of any other person with authority, they are behaving in a manner that causes or is likely to cause discomfort, danger or inconvenience to third parties or property damage, we reserve the right to terminate your trip. without prior notice. In this situation, the total reservation with us, including the return transport reservation, will cease immediately and we will not be responsible for the payment of costs, expenses, reimbursements or compensation.

 

COMPLIANCE WITH LAWS

It is also your responsibility to comply with the laws, customs, currency exchange and medication regulations of the countries visited. We and / or our representatives reserve the right to cancel your vacation at any time if in our reasonable opinion it is discovered that you behave in a socially unacceptable manner or engage in illegal activities, without any responsibility towards you for any refund and right.

 

CANCELLATION BY THE USA

We reserve the right to cancel your vacation for any reason. However, we will not cancel your vacation less than 8 weeks before departure unless it is for a reason beyond our control. If we have to cancel your vacation we will offer you: - alternative travel plans of equivalent or class quality and very similar price; if the travel conditions available are of a lower class, the refund of the price difference; or a full refund of all money paid.

 

LAST TRAVEL CHECKS

Make sure all your travel documents, passports, visas and insurance are in order and that they arrive with sufficient time to check in at the airport. It may be necessary to reconfirm your flight with the airline before departure. Please ask for more details at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you cannot confirm, you may be denied permission to board the plane and a refund is unlikely to apply.

 

OVERWHELMING FORCE

We will not pay compensation and we are not responsible if we have to cancel or change your travel plans in any way due to unusual and unpredictable circumstances beyond our control. These may include war or threat of war, civil conflicts, labor disputes including disputes in air traffic control, terrorist activity and its consequences, natural and nuclear disaster, fires or adverse weather conditions, epidemics and pandemics, inevitable technical problems with transport, closure or congestion of airports and all similar events beyond our control or the control of the provider (s) in question. Advice from the Office of Foreign Affairs is recommended to avoid such incidents, or assess whether leaving a particular country may constitute force majeure.

You can check the current position of any country by phone to the Ministry of Foreign Affairs at the telephone number (+34) 91 379 97 00 or by visiting http://www.exteriores.gob.es/Portal/es/ServiciosAlCiudadano/SiViajasAlExtranjero/Pages/Home.aspx

 

ABTA

We are a member of ABTA, member number [J3326]. We are required to maintain a high level of service to you by the ABTA Code of Conduct. You can also offer an arbitration scheme for the resolution of disputes arising from this contract. The scheme is provided by ABTA and administered independently. It is a simple and low-cost method of arbitration in independent documents with limited liability in their spending. The upper limit of claims is € 5,000.00 per person and € 25,000.00 for each booking form. The regime does not apply to claims that are exclusively with respect to physical harm or illness or its consequences. However, you can deal with claims that include an item of minor injuries or illness subjects with a limit of € 1,500.00 in the amount that the arbitrator can grant per person in relation to this item. Your request for arbitration must be received by ABTA within eighteen months following the date of return from vacation. For claims of injuries and illnesses, you can request the ABTA mediation procedure and we have the option of accepting mediation. For more information on the Code and ABTA assistance in conflict resolution can be found at www.abta.com.

ABTA IS AN UK ORGANIZATION THAT I DON´T KNOW IF COMPASS WILL KEEP OF JOIN MEMERSHIP

COMPLAINTS

If you have experienced a problem with your reservation, please contact us through customer.services@compassflight.com with all the details of the issuance, including your reservation number and travel dates, and we will start the proper procedure for the resolution of your case. Please wait up to 28 days to receive a response to your inquiry.

MAYBE 28 DAYS IT´S TOO MUCH TIME

 

NOTICE ON TAXES, FEES AND CHARGES ESTABLISHED BY THE GOVERNMENT.

The price of this ticket may include taxes, fees and charges that are established on air transport by government authorities. They can represent a significant part of the cost of air travel and can be included in the fare or separately in the "tax charge / FEE /" of this ticket. You may also have to pay taxes or fees or charges have not been charged.

 

PURCHASING TRAVEL INSURANCE

Always check and understand what you are covered for in the policy.

The cheaper the price you pay – the less you are covered for.

There are different policies of cover for different prices quoted.

Travel Insurance can be tailored-made to your requirements.

Make sure you understand what your travel policy covers prior to purchase.

 

REASONS TO BUY TRAVEL INSURANCE ?

Your flight has been cancelled.

Your bags are lost .

Your passport and wallet are Stolen.

You need emergency cash.

You need a replacement passport.

Adequate Medical treatment

You need to cancel the trip due to illness.

You need medical emergency treatment in a foreign hospital and country.

A terrorist incident occurs and you wish to cancel your trip/holiday.

Bad weather conditions forces you to evacuate your resort, hotel or cruise.

Death In accident and covered to bring body back home from overseas.

Please make sure you understand what you are covered for at time of purchase.

 

SEVERE ILLNESS OR DEATH OF FAMILY MEMBER

Should be claimed on travel insurance.

This relates to immediate family members such as the following:

Mother, Father, Sister, brother, son and daughter.

Please make sure that this is included in your travel insurance policy.

If not covered in your policy, we can try and approach the airline concerned.

If Claiming full refund from the airline we need following supportive documents:

1) Original copy of date of birth certificate

2) Original copy of death certificate

3) Original letter from GP confirming illness and not fit to travel .

4) Original Copy of marriage certificate.

No full refund is guaranteed as it is subject to airline and travel insurance policy.

 

AIRLINE BANKRUPTCY

Some airlines over the years have ceased trading due to bankruptcy.

toursuper.com is not responsible or financially liable for airline bankruptcy.

In any such circumstances you can claim on the following:

1) Travel Insurance Policy

2) If you paid for your ticket by credit card – Claim on your credit card company.

 

BEHAVIOUR

You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

 

USE OF WEBSITE

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

 

WEBSITE OWNERSHIP

This site, and each of its modules, is the copyrighted property of toursuper.com and its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of toursuper.com and its third party providers and distributors.

MODIFICATION OF WEBSITE TERMS & CONDITIONS

toursuper.com may at any time modify these terms and conditions.

You will be conditioned to the terms and conditions in force at time of use.

 

DATA PROTECTION LAW

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. (More information)…

 

HOTEL BOOKINGS TERMS & CONDITIONS

All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. toursuper.com accepts no liability should any such offer be withdrawn or amended.

The following hotel booking conditions form the basis of the contract between you and toursuper.com. The contract shall be governed in all respects by Spanish Law and shall be subject to the exclusive jurisdiction of the Spanish Courts of Alicante. These terms and conditions constitute the terms upon which toursuper.com has arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax, e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date.

 

OUR RESPONSIBILITY TO YOU FOR YOUR HOTEL BOOKING

As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

 

HOTEL FACILITIES & PRICING DESCRIPTION ON WEBSITE

Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.

 

HOTEL ROOM TYPES

A "Double room" does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as "Twin Room" does not guarantee twin beds.

A "Triple/Family Room" means a room for 3 persons.

A "Quad room" means a room for 4 persons.

If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.

 

HOTEL PRICES

Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the euro, the price of the accommodation will not be subject to any changes

 

HOTEL SECURITY DEPOSITS

Many of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.

 

HOTEL MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

 

HOTEL UNAVAILABILITY

Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

 

HOTEL STAR RATINGS

Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by toursuper.com.

 

HOTEL FACILITIES

Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels.

Please note that the hotels booked by us for you are not exclusive to toursuper.com. We are not responsible for any limitation in facilities because of other hotel guests or their activities. toursuper.com does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to toursuper.com and it is the customers' responsibility to confirm facilities directly with the hotel at the time of travel.

 

HOTEL LOCAL TAXES NOT INCLUDED IN HOTEL COST

Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.

 

HOTEL DESCRIPTIONS AND PHOTOGRAPHS

All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.

 

HOTEL ACCOMMODATION

All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorized occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.

 

HOTEL GROUP BOOKINGS

Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings.

 

HOTEL BOOKINGS AGE RESTRICTION

It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.

 

HOTEL CHECK-IN/CHECK-OUT

Check-in is  normally around 14.00 onwards on the day of arrival.

Check- out is normally 12.00 hours on the day of departure..

 

HOTEL LATE ARRIVALS

On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.

 

HOTEL BUILDING WORK/RENNOVATIONS

Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.

 

HOTEL CANCELLATIONS & ALERTERATIONS BY GUESTS

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to toursuper.com. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. toursuper.com will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS A 35€ ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by toursuper.com will be a 35€ per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

 

HOTEL ALTERATIONS MADE BY GUESTS PRIOR TO DEPARTURE

In the event of an alteration, the following administration charge will apply. A 25€ per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

 

HOTEL ALTERATIONS MADE BY US PRIOR TO DEPARTURE

It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.

· More than 56 days prior to departure no compensation

· 56-28 days 5€ per person

· 27-15 days 10€ per person

· 14-0 days 20€ per person

 

HOTEL CONFIRMED BOOKINGS

In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. toursuper.com accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of toursuper.com.

 

HOTEL ACCOMMODATION OVERBOOKED ON ARRIVAL

In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. toursuper.com has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. toursuper.com accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of toursuper.com.

 

HOTEL COMPLAINTS

In spite of detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier, our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must contact us, in writing within 28 days of your return to customer.services@toursuper.com. If you do not raise the matter during your trip, this will affect any later claim you may make.

 

HOTEL SPECIAL REQUESTS

We will always where possible pass on any requests to a Hotel / Property but no guarantee can be given that a request will be honored , therefore any reservation made, will not be conditional upon the confirmation of a special request.

 

CAR HIRE BOOKINGS TERMS & CONDITIONS

MINIMUM AGE

All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

MAXIMUM AGE

There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

CAR RENTAL DEPOSIT

Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver's credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

DRIVING LICENCE

A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

BRITISH LICENCE HOLDERS

If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any other language, then you will need to obtain an international driver's permit before you travel from your country of residence.

EXCESS WAIVER

Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

LATE RETURN OF VEHICLE

The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

CAR HIRE RENTAL AGREEMENT

The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. toursuper.com will not be liable in relation to any breach of this agreement.

CHILD SAFETY SEATS

Children from their third birthday up to their 12th birthday or up to 3375px in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

CAR HIRE CANCELLATIONS & ALTERATIONS BY CLIENT

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to toursuper.com. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your car hire is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen car hire company will typically have its own cancellation policy. toursuper.com will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to cancellation to the customer PLUS 35€ ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the cancellation fee charged by toursuper.com will be 35€ per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

CAR HIRE MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

 

LAW

These booking terms and conditions are governed by Spanish Law and the courts of Alicante, Spain, have non-exclusive jurisdiction. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.