【4星酒店】穿越西班牙葡萄牙绝美圣地11日游【含自选往返巴塞罗那机票】阿尔罕布拉宫+高迪三件套+萨拉曼卡+塞哥维亚+赫罗纳+滨海托萨+米哈斯+龙达+塞维利亚

★深度穿越 西班牙葡萄牙两国腹地,邂逅多彩西葡绝美圣地!

★带您奔到欧洲的天涯海角 - 罗卡角,欣赏葡萄牙七大奇迹之一佩纳宫

★★迪斯尼“白雪公主城堡” 原型 - 阿尔卡萨城堡,观赏西班牙建筑的惊世之美

★走入“建在云端的城市” - 龙达,迷失在“白色迷宫” - 米哈斯

★★欣赏西班牙国粹 - 佛拉明戈舞蹈,感受西班牙的异国情调

★★欧洲最古老的皇家宫殿 塞维利亚皇宫

★★走进摩尔人文化遗产阿尔罕布拉宫

★★金碧辉煌且美轮美奂的西班牙大皇宫

★★高迪建筑惊世名作-圣家族大教堂

饕餮美食,味蕾盛宴:

★★喷香四溢的特色烤乳猪

★★巴塞罗那海鲜大餐,品尝西班牙国饮sangria

★★安达卢西亚特色,龙达招牌炖牛尾餐

★★瓦伦西亚特色海鲜饭,巴伦西亚特色饮品

★★赠送品尝百年老饼店正宗葡式蛋挞

【赠送】欧洲电话卡,内含60GB(西班牙)+11GB(欧盟)大额流量任你用!

   

本产品全部团期均保证成团,但位置需二次确认,特别是旅游旺季期间出行前一个月内的团期均无法保证位置,故下单前请联系客服确认位置,谢谢。


跟团产品说明:

此为跟团游+打包机票的组合产品,产品标题仅为跟团游的行程天数,实际行程天数会根据您所选机票时间而定。


出发地说明:

本行程不限制出发地,世界任意一城市都可选做出发地,机票费用根据实际查询为准。机票费用会实时根据航司的变化而变化,进入预定后才会锁定。


航班说明:

行程会根据所选去程日期以及回程日期自动匹配价格最低的航班,如航班时间不合适,您可选更改航班,【选择其他航班】,更改后机票价格会有变动,具体见总价里显示的机票费用。


特色说明:
本产品可选提前抵达或延后离开巴塞罗那的机票,最长可选团前后10日。游客有更多时间游览巴塞罗那市区景点及其周边。
注:提前抵达巴塞罗那期间的交通,导游,住宿均不含。产品可提供加订酒店服务,下单后自行勾选。延迟返程亦同;或行程可选加订巴塞罗那周边一日游包车行程。

玩法说明:

A.页面团期均为跟团行程的出发日期,点击团期后会自动显示跟团行程的开始日期与结束日期,具体见【特别提示】上方描述。默认不含下团结束当天酒店住宿。同样上团出发开始前的日期酒店不含。

B.您可以选择提前几日抵达上团城市,最长可选提前10日抵达。您根据个人需求选择提前几日抵达,例如提前3日抵达,这3日期间的酒店需自理,您可选加订酒店。

C.行程不含下团结束日当晚酒店住宿,可选延后几日离开下团城市,最长可选延后10日返程,延后返程期间的酒店需自理,您可选加订酒店。、

D.如您选择提前抵达上团城市,跟团行程的开始当天需自行前往集合地上团,导游将在集合地等候开始行程。

E.跟团行程最后一日将在散团地结束行程,不含结束日期当天酒店住宿,如您加定团后酒店,散团后游客需自行前往加订酒店办理入住。

本产品全部团期均保证发团,欢迎报名!

第1天

巴塞罗那机场(BCN)→赫罗纳Girona→海滨托萨Tossa de Mar→巴塞罗那

行程概述:

本日经巴塞罗那机场后出发,前往巴塞罗那北部一座千年古镇【赫罗纳】。打卡权游取景地-赫罗纳大教堂,绝美的巴洛克风格罗马钟楼,在犹太人街自由漫步;随即前往滨海托萨小镇,这里是《蓝色大海的传说》和《权利的游戏》的取景地,也是西班牙当地人的周末度假胜地。抵达后游览海边古罗马建筑遗址以及海滩漫步。下午返回巴塞罗那市区参观米拉之家(不含门票)。傍晚导游或会安排巴塞罗那海鲜大餐(自费),导游会在团上介绍,有需要的客人可付费给导游安排。傍晚送返巴塞罗那酒店。

特别提示:米拉之家与巴塞罗那海鲜大餐部分团期将调整至最后一日安排,不提前通知,请知悉。

赫罗纳

赫罗纳坐落在比利牛斯山脚下,市内的昂亚河右岸为老城区,集中了许多五彩缤纷的房子,仿佛置身于中世纪。在中世纪时,赫罗纳是规模庞大的犹太人居住区,现在仍保有很多犹太人遗迹。赫罗纳的景点主要集中在右岸:赫罗纳大教堂、古城墙、犹太人街、圣马丁教堂、圣菲利克斯教堂、赫罗纳大学等等。狭窄的街道、蜿蜒的小巷以及高高低低的台阶决定了步行是探索这里最好的方式。

赫罗纳大教堂

赫罗纳大教堂(Girona Cathedral)位于老城区中心地带,教堂始建于11世纪,最初为罗马式, 之后于13世纪改为哥特式。大教堂于18世纪竣工,是世界著名的哥特式大教堂之一。大教堂赫然耸立在90级台阶之上,以其23米高的中殿而闻名,教堂的回廊为新罗马式,正立面和正殿为加泰罗尼亚巴洛克式,侧面钟塔 (Bell tower) 建于18世纪,是世界上最宽的哥特式中殿,也是加泰罗尼亚哥特式建筑的理想空间的象征,在世界上无支柱教堂建筑中规模仅次于梵蒂冈圣彼得大教堂。教堂珍宝馆内保存着欧洲最完整的于11至12世纪间绣成的织锦画《创世纪》。

滨海托萨

滨海托萨又称多萨德玛尔,位属赫罗纳海岸,地处巴塞罗那至西法边境的中间。是一个拥有重要历史背景的古老渔村,在过去的50年里已经变成了布拉瓦海岸最具象征性的旅游景点之一,但是对于国人来说却鲜有人知晓。托萨融合了自古罗马时期到中世纪再到今天的历史特征,为游客、艺术爱好者及学者提供了一个犹如天然露天博物馆的完美目的地。托萨是一个充满欢乐的地方,节日时庆祝最古老的传统,举办音乐会、舞会、娱乐儿童活动、展览、市场等应有尽有。除了恬静怡人的海滩外,穿过如同天然博物馆的小镇在小山顶的城堡一览全景或乘船沿海岸线感受最原始最纯正的岩洞都是不错的选择。

米拉之家

米拉之家建于1906年至1912年间,坐落在西班牙的巴塞罗那市区里的Eixample扩建区、格拉西亚大道上。米拉之家是高迪设计的最后一个私人住宅,三面波浪型的墙面,扭曲回绕的铁条和铁板构成的阳台栏杆、宽大的窗户非常吸人眼球,1986 年,米拉之家被Caixa de Catalunya银行买下,耗巨资整修。现在的一楼是银行的基金会举办展览的场地。米拉之家的六层、顶楼和屋顶阳台对外开放,楼顶的烟囱十分特别,在阳台上还可以俯瞰部分市区街道,遥望圣家堂。

早餐:根据航班时间航空餐食 中餐:根据航班时间航空餐食 晚餐:根据航班时间航空餐食

机场接机

酒店住宿

第2天

巴塞罗那→瓦伦西亚Valencia→阿利坎特或临近

行程概述:

早上离开巴塞罗那,前往西班牙第三大城市瓦伦西亚,号称欧洲的“阳光之城”。抵达后游览老城内的市政广场、圣女广场、古城门及瓦伦西亚大教堂,外观科学艺术城。

独家赠送一杯巴伦西亚特色饮品horchata
西班牙的一大特色饮品,它不仅代表着西班牙更是代表着瓦伦西亚,是用种植于西班牙瓦伦西亚的油莎草的块茎(chufa) 加上水、糖磨制而成的饮料,大多是冰饮。Horchata 的健康之处来自其低胆固醇和低甘油三酯。LDL 胆固醇(“坏”胆固醇)的含量降低了而 HDL 胆固醇(“好”胆固醇)的含量增加了,这要归功于油酸(它的含量和橄榄油的十分接近)。其中的维生素 E 对于油脂有抗氧化作用,从而帮助降低胆固醇。

瓦伦西亚老城

瓦伦西亚市位于西班牙东南部,东濒大海,背靠广阔的平原,四季常青,气候宜人,被誉为地中海西岸的一颗明珠。现人口约80万,是全国第三大城市。 瓦伦西亚的海岸线大部分又直又平,只是在阿利坎特以北,山脉一直伸到海边。这里海岸线多岩石,景色美丽,长长的海滩闪烁着白色的砂砾,被称为“白色海岸”。

塞拉诺斯塔(古城门)

瓦伦西亚老城门建于十四世纪,位于老城区的东北面,是瓦伦西亚古城墙的重要组成部分,为哥特式的军事建筑杰作。和夸尔特塔(Torres de Quart)一样,至今仍然可以在老城门上看到曾经遭受过的岁月摧残,很是壮观。
(此景点不进行内部参观)

瓦伦西亚大教堂

瓦伦西亚大教堂建于一座古罗马神庙之上,后来成为一座清真寺。它是一座哥特式建筑,但保留了从罗马式到巴洛克式等不同时期的许多元素。大教堂既展现了历史,又展现了艺术,自 Jaume 一世时代起,它就致力于圣母升天。它的墙壁和大门也保护着圣杯等珍贵的宝物。文献和考古研究让我们认为,瓦伦西亚的圣杯是耶稣在最后的晚餐中使用的圣杯。

瓦伦西亚圣女广场

圣女广场是瓦伦西亚老城的地标建筑,广场中央矗立着著名的图利亚河喷泉雕塑,中间高起的台子上半躺半坐着一位男性雕像,周围若干仙女姿态各异,或举或抱着水罐,源源不断涌出的清流,激起朵朵水花,颇为生动壮观。每年法雅节的圣母献花仪式也在此举行。广场周边的露天咖啡馆更是欣赏瓦伦西亚老城景观的好去处。

瓦伦西亚市政府广场

瓦伦西亚市政广场绿树环抱,旁边有一个大喷泉,两旁矗立着各有特色的建筑,新古典主义的市政厅和新巴洛克式的邮局。瓦伦西亚市政广场被市政大楼、斗牛场和火车北站、邮政总局等标志性建筑所环绕,是市中心最重要的广场之一。法雅节期间,每天中午都会在市政广场举行一个小小的放鞭炮仪式,称为Mascaletas。

瓦伦西亚科学艺术城

(外观)说到西班牙未来主义建筑风格的典范,瓦伦西亚的科学艺术城是绝对不能错过的地方。由瓦伦西亚当地建筑师Santiago Calatrava设计科学艺术城建筑群经常被人戏称为外星人建筑。科学艺术城主要分为:半球形寓意知识之眼的IMAX影院、鱼骨状的菲利佩王子科学博物馆、索菲亚皇后剧院、拥有超过四万海洋生物的欧洲最大的海洋馆和金色堤坝大桥。清澈的池水和无暇的蓝天形成最完美的组合,是本地人休闲度假的好去处。

早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

阿利坎特/周边4星级酒店

第3天

阿利坎特/周边→格拉纳达Granada→米哈斯Mijas

行程概述:

早上出发有着丰富艺术文化的历史名城-格拉纳达,这里曾经先后被西哥特、阿拉伯人统治过,特殊的历史背景赋予了这座城市丰富的艺术财富,既有摩尔人修建的宫殿,也有基督教文艺复兴时期的建筑瑰宝。欣赏摩尔人在“黄金时代”所遗留下的世界文化遗产【阿尔罕布拉宫】。下午前往米哈斯,这是一座毗邻海边的白色山城,小城所有建筑均为白色,蜿蜒曲折的道路,放佛一座“白色迷宫”。

格拉纳达

位于西班牙南部的格拉纳达地处内华达山脉环抱之中,作为一座气质优雅的古城,格拉纳达能够闻名于世界,不仅是因为绝美而梦幻的阿尔罕布拉宫,更是一种闲云野鹤般的生活意境。名胜古迹所显示出的艺术辉煌以及喷泉、池塘和公园的碧波所展现出的水光迷离之美,令人赏心悦目。

阿尔罕布拉宫

雄伟昂藏的的阿尔汗布拉宫自中世纪起便矗立于格拉纳达市内,从任何角度来看,这都是一座美仑美奂的惊人杰作。当人们走在阿尔汗布拉宫中时,随时可以看到伊斯兰和基督教两种宗教文化和艺术风格交融的奇观。

阿尔罕布拉宫花园

建于丛林雪山下,是摩尔文化硕果仅存的遗产,其精致细腻的美感,清新脱俗的格调,警世之美令人溢于言表,更是摩尔艺术上最伟大的鼎盛之作。夜宿格拉纳达。


米哈斯

这是一座美丽的白色山城,位于西班牙安达鲁西雅南部的马拉加与卡地斯 两省里,交通便利,一边是金灿灿的海水,背身是纯色的村庄,这里独特的风格吸引全世界的摄影爱好者。米哈斯纯白无瑕的浪漫景色,吸引着人们来此蜜月旅行,希望爱情也可以因为这里洁净的气氛,回归到最无瑕的美。

早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

米哈斯/周边4星级酒店

第4天

米哈斯/周边→龙达Ronda→塞维利亚Seville

行程概述:

早上启程位于西班牙南部是西班牙最著名的两座悬崖小镇之一【龙达】,被赐与过无数种名称“建在云端的城市”、“悬崖边的白色小镇”、“全世界最适合私奔的地方”等等,同时这里也是西班牙斗牛士的故乡。抵达后游览龙达新桥,龙达斗牛场(外观),龙达老城区。随后出发【塞维利亚】,这里不仅有着保存完好的古建筑,有丰富的历史遗迹,也有现代化的城市风采。塞维利亚是西班牙国粹弗拉明戈的发源地,世界文学史上的著作《卡门》《堂吉诃德》、《唐璜》、《命运之力》等故事都发生在塞维利亚。跟随文学作品漫步在塞维利亚的街头,在转角处与书中的建筑与街区来一场完美的邂逅!


【自费推荐1】龙达牛尾餐
西班牙南部传统名菜——牛尾餐。龙达的牛尾餐通常采用红酒炖制,‌这种烹饪方式能使牛尾肉质嫩而不烂,‌充分吸收红酒的香气,‌使得牛尾既美味又具有丰富的口感。龙达还是西班牙另一国粹斗牛文化发源地,牛尾餐不仅是一道美味佳肴,‌更是当地历史与文化的体现。

【自费推荐2】西班牙国粹-弗拉明戈歌舞表演+餐+超时接送费
弗拉明戈是西班牙最具代表性的艺术形式之一,塞维利亚是其诞生地之一。在这座城市,您可以欣赏到真正原汁原味的弗拉明戈表演。弗拉明戈融合了音乐、舞蹈和情感表达,是西班牙文化的重要组成部分。参加一场弗拉明戈表演,用相机记录下舞者的激情、节奏感和色彩,将独特的西班牙文化留存在镜头之间。

龙达

达位于西班牙安达卢西亚腹地的一座小城,它诞生于罗马帝国时代,其老城伫立在万丈悬崖之上,给人一种惊心动魄的壮美之感。努埃博桥横跨大峡谷将新旧城区衔接起来,过渡得十分自然得体。龙达,也是西班牙斗牛的发源地,龙达小城安宁、质朴,仿佛是从周围的山崖之中自然而然生长出来的。

龙达新桥

新桥是石板铺砌而成,这些石块因为经历过岁月的洗礼,所以变得像一块块黑玛瑙一样黝黑发亮。站在桥上环顾四周,视野能及的都是绵延的美丽龙达山脉。抬抬头,望望天,广阔无边,若是在这个地方上谈情说爱,真不愧为私奔小镇!龙达新桥是龙达乃至整个西班牙上镜率最 高的建筑物之一,连接了新城和旧城两边的悬崖,高达百米,视野能及的都是绵延的美丽龙达山脉。

龙达斗牛场

提起西班牙,你也许首先会想到斗牛,这项著名的竞技在西班牙的发展使得斗牛场遍及全国,超过了400座。而龙达斗牛场是西班牙最古老的斗牛场,也是斗牛士们朝圣的地方,西班牙现今的斗牛方式就是在这座斗牛场诞生的。这座圆形建筑物可容纳五千名观众,并列着136根托斯卡纳式厚重石柱,令人深感历史的沉重。龙达是斗牛的故乡,龙达斗牛场是西班牙最古老的斗牛场,也是斗牛士们朝圣的地方。

(通常外观)。

塞维利亚

是一座橘花飘香的城市,遍布公园、街巷的橘树是它的象征。当橘花开放,塞维利亚就迎来了欢乐的四月节和圣周大庆典。这是卡门、唐·璜、费加罗的舞台,一幕幕悲喜剧以塞维利亚的街道、教堂和斗牛场为背景上演。这是弗拉门戈的发源地,无论是欢乐还是悲哀,塞维利亚的舞步永远奔放有力。


塞维利亚大教堂

塞维利亚大教堂是塞维利亚最著名的建筑,是与Basilica di San Pietro in Vatican、伦敦圣保罗大教堂齐名的“世界三大教堂”之一。大教堂的旧址原本是座大清真寺,14世纪末时基督教统治者拆除了清真寺,并耗费约百年时间重建了这座规模宏大的教堂。航海家哥伦布的灵柩就埋葬在教堂的墓地中。

塞维利亚王宫

塞维利亚王宫是欧洲最古老的皇家宫殿,在1987年是已经被选为世 界文化遗产。王宫修建于中世纪,最早是摩尔人的城堡,后来是伊斯兰风格、基督教风格和哥特风格的融合,非常能够体现安达卢西 亚本地区的建筑风格。除去建筑,王宫的花园也混合阿拉伯式和哥特式这两种风格,很有看头。

塞维利亚西班牙广场

塞维利亚西班牙广场建于1929年,是为了伊比利亚美洲世界博览会打造的广场型建筑。广场呈半圆形,中间是一座罗曼式喷泉,西北侧的直边有一条水带环抱,弧边是带连廊的红砖建筑,弧线两端的两座高塔是广场的制高点,中间几座起伏的塔楼可供游客攀登。广场外是疏落的树林和林间小道,红色或者黄色轮毂的马车就停在这些树影斑驳的小路上。

玛利亚路易莎公园

玛丽亚路易莎公园位于塞维利亚(西班牙),是全市最有名的公共花园和公园也是城市绿肺之一。这些区域原来是属于圣特尔莫宫的私人花园的一部分,1893年由玛丽亚·路易莎·费尔南达·德·博尔冯公主(蒙庞西耶公爵夫人)捐赠给塞维利亚市作为公园。由法国工程师让 - 克洛德·尼古拉斯·弗赖斯装修设计,在给拉里弗花园,塞维利亚城堡王宫的启示下,创建了一座极具浪漫风格的花园。

早餐:含酒店早餐 中餐:龙达牛尾餐(自费) 晚餐:敬请自理

旅游巴士

塞维利亚/周边4星级酒店

第5天

塞维利亚→埃武拉Evora→里斯本Lisbon

行程概述:

早上启程前往里斯本,途径千年古城埃武拉,参观森森白骨打造的【人骨礼拜堂】,在入口的横梁上,刻着一条向游客致敬的警世铭言:“我等埋骨处,待您骨归来。”教堂表达了“人生苦短”的警句,唯有神和宗教是永恒的。继而前往里斯本,抵达后在老城区参观代表大航海时代辉煌过往的标志性建筑【航海纪念碑】和【贝伦塔】,【热罗尼莫斯修道院】。

人骨教堂(葡萄牙)

埃武拉的人骨教堂于1958年被人们发现,为圣弗朗西斯科教堂的一部分,是葡萄牙非常神秘的景点之一。教堂有着5000个头骨和成百上千的破碎骨骼装贴在16世纪的墙面上,这些头骨都是从附近墓地收集而来。在阴暗的礼拜堂内,教堂两壁和八个厅柱完全由人骨镶成。

贝伦塔

(外观)贝伦塔是葡萄牙港口最经典的地标建筑,它见证了葡萄牙在大航海时代无数船只的远航与别离,返航与重聚,由曼努埃尔一世为纪念达·迦马抵达印度下令建造,是一座典型的曼努埃尔样式建筑。


航海纪念碑

航海纪念碑又名大发现纪念碑,自1960年落成之日起便屹立于帝国广场旁,秀美挺拔的姿态以及颇具现代感的设计,也使其成为了里斯本的新地标之一。

热罗尼姆修道院

热罗尼姆修道院是在葡萄牙全盛时期经过100多年才建成的,是葡萄牙最华丽宏伟的建筑。修道院是哥特式与文艺复兴式的完美结合,被后世称为曼努埃尔式建筑的“珍宝”,也是无法被超越和抄袭的。

(该景点不入场参观)

早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

里斯本/周边4星级酒店

第6天

里斯本→罗卡角Cape Roca→辛特拉Sintra→里斯本Lisbon

行程概述:

早上出发欧亚大陆的尽头-【罗卡角】,感受一场“路止于此 海始于斯”的视觉盛宴。然后前往辛特拉,【辛特拉老区】曾是摩尔贵族和葡萄牙王室的夏宫,这一带有很多盛名的城堡和宫殿。其中最著名的 是佩纳宫(外观),辛特拉王宫(外观)及雷加莱拉庄园等。下午前往里斯本美食广场自由逛吃,晚上返回里斯本附近酒店。

特别提示:佩纳宫行程默认外观,如想入内参观,可自行提前购票前往,司导不协助也不安排接送。

罗卡角

罗卡角,距离里斯本大约40公里,处于葡萄牙的最西端,也是整个欧亚大陆的最西点。人们在罗卡角的山崖上建了一座灯塔和一个面向大洋的十字架。碑上以葡萄牙语写有著名的一句话:"陆止于此、海始于斯"(Onde a terra acaba e o mar começa)。罗卡角曾被网民评为"全球最值得去的50个地方"之一。

辛特拉城

葡萄牙辛特拉Sintra,乍一念会让人想起灰姑娘的名字“辛德瑞拉”的发音,而它也确实是个名副其实的童话之地。这个距离里斯本不到28公里的小镇,一直深受葡萄牙皇室的喜爱,他们在这里修建了大大小小的宫殿庄园,遍植来自世界各地的植物,将大航海时代的荣誉永远铭刻于此古往今来它被无数的作家和诗人所赞美和歌颂,英国浪漫主义诗人拜伦称赞它为“灿烂的伊甸园”,英国作家罗伯特•索泰则赞美它是“地球上最成功的一处人居环境”。被联合国教科文组织列为世界遗产。

辛特拉王宫

辛特拉王宫Palácio Nacional de Sintra融合了摩尔式和西哥特式建筑风格,它的大烟囱分外醒目。在葡萄牙成立共和国前,这里一直是国王的避暑宫殿。不得不说,这座王宫虽然外表看起来并不那么富丽堂皇,但当你走近才会发现,它每一处细致的雕刻、独具匠心的布置,都隐藏着值得探寻的秘密,其中最大的“天鹅厅”装潢极美,天花板上描绘着27只不同姿势极为生动的天鹅,是皇室接见贵宾之所;另有花砖装饰的“人鱼厅”,收藏中国象牙塔的“中国厅”等。

雷加莱拉庄园

雷加莱拉庄园位于葡萄牙辛特拉历史中心附近。作为辛特拉文化景观的一部分被联合国教科文组织列为世界遗产。它也是辛特拉的主要旅游景点之一。它包括浪漫主义的雷加莱拉宫,雷加莱拉小堂,以及一个豪华的公园,内有湖泊、洞穴、水井,长椅,喷泉和繁多精美的建筑。此建筑又称为“百万富翁蒙泰罗的宫殿”,得名于第一个主人的的绰号。

佩纳宫

佩纳宫(Palácio da Pena) 是辛特拉的必到景点,被誉为欧洲十大最美宫殿之一。建筑本身融合了不同风格,色彩华丽,屹立于岩石山顶,仿佛童话中的城堡。佩纳宫是葡萄牙的一座19世纪浪漫主义宫殿,位于里斯本附近的辛特拉市圣伯多禄堂区的一个山丘的山顶,晴天在里斯本亦清晰可见。1995年,这个宫殿作为辛特拉文化景观的一部分入选为世界遗产。它也是葡萄牙国家古迹,以及葡萄牙七大奇迹之一。

早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

里斯本/周边4星级酒店

第7天

里斯本→萨拉曼卡Salamanca

行程概述:

早上酒店出发前往里斯本老城区游览。里斯本是葡萄牙的首都和最大都市,也是该国的政治中心,作为政府所在地和国家元首的住所。下午越境进入西班牙,游览【萨拉曼卡】老城区,这里原为伊比利亚人聚落,八至十一世纪时为基督教徒和摩尔人的战场。1253 年至十六世纪末,一直作为文化中心,而萨拉曼卡古城于 1988 年入选联合国教科文组织世界遗产。晚上萨拉曼卡或临近酒店住宿。

里斯本

里斯本(Lisbon)是葡萄牙共和国的首都,是葡萄牙最大的海港城市,在史前时代就有人类定居。作为欧洲面积最小,物价最低,最为有趣的城市之一,里斯本是一个注重生活、令人心旷神怡的地方,市内的绵绵群山上正可以眺望塔古斯河的美丽景色。

卡尔莫修道院

是葡萄牙里斯本的一座历史建筑。其中世纪建筑在 1755 年里斯本大地震中成为废墟,其哥特式教堂的废墟为仍可看到的大地震的主要痕迹。 卡尔莫修道院坐落在安静的卡尔莫广场,位于希亚多区一座俯瞰罗西乌广场的小山上,面向圣若热城堡山。(周日闭馆)

奥古斯塔街凯旋门

是葡萄牙里斯本的一条商业街,南起奥古斯塔街凯旋门和商业广场,北到罗西乌广场。奥古斯塔街凯旋门(Arco da Rua Augusta)是里斯本非常经典的地标,是为了纪念1755 年里斯本大地震的灾后重建而兴建。其连接着热闹的奥古斯塔街(Rua Augusta)和商业广场(Praça do Comércio)。

圣.胡斯塔升降梯

又名卡尔穆升降梯(Elevador do Carmo),是一个欣赏里斯本街景的绝佳地方。这台钢铁升降机高 45 米,新哥特式装饰,每层都有不同的样式。通过螺旋楼梯可达顶层阳台,在那里可以观赏圣若热城堡、罗西欧广场(Rossio)和庞巴尔下城的美景。而升降机的设计者 Raoul Mesnier du Ponsard 是埃菲尔铁塔(Alexandre Gustave Eiffe)的设计者的学生,2002 年更被评为国家历史古迹。

萨拉曼卡大教堂

萨拉曼卡大教堂分两座,一座新的,历时220年,于1733年,是一件哥特式的杰作,旧教堂建于十二世纪,两座教堂互相毗邻。新的大教堂风格多样,哥特式、文艺复兴式、巴洛克式相继出现;旧的大教堂是罗马式的古建筑。

萨拉曼卡马约尔广场

用“波澜壮阔”来形容萨拉曼卡市中心的这座马约尔广场一点也不为过,古典的巴洛克式建筑风格在西班牙的众多广场中可谓独树一帜,这里留给许多游人深刻的印象,也是每一段在萨拉曼卡徒步之旅的起点。
作为深受市民和游人欢迎的休憩场所,马约尔广场有“满载阳光和空气的心脏”之称,1775年由阿尔伯特·丘里格拉着手兴建,历经多位建筑师的耕耘,终于完成了这件西班牙较为华丽的广场。
自那时起,马约尔广场便见证了发生在西班牙与萨拉曼卡的社会经济与信仰的变革,可以说,这里是人们了解萨拉曼卡的较好平台。

早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

萨拉曼卡/周边4星级酒店

第8天

萨拉曼卡→塞哥维亚Segovia→托莱多Toledo→马德里Madrid

行程概述:

早上前往联合国教科文组织认定的世界文化遗产古城【塞哥维亚】,这是一座至今还保留着卡斯利蒂利亚古城灵魂的城市。午后前往被时光定格在中世纪的西班牙旧都-【托莱多古城】,教科文组织已将整个托莱多古城定为“世界文化遗产”,抵达后游览托莱多明信片拍摄地山谷瞭望台,观赏古城历史中心和脚下塔霍河的壮丽景色,继而前往古城漫步,随后驶入古城游览【托莱多大教堂】,外观阿尔卡萨尔城堡及圣马丁桥等古城内景点。傍晚抵达马德里。

古罗马大渡槽

大渡槽距地面为7至29公尺,一直肩负将城外的Acebeda河水运到城中供约三万名居民饮用的任务。古罗马大渡槽目前除了扮演地标的功能外,还具有观光价值的影响力。作为欧洲境内保存完好的大渡槽,宛如一道跨越时空的门坎,穿过便等于走回二千年前的古罗马时期,满眼尽是古建筑,将古罗马人的智慧传颂千古。

塞哥维亚大教堂

气势恢宏的塞戈维亚大教堂有着“大教堂中的贵妇”的美誉,是西班牙修建的最后一座哥特式建筑。教堂建造在塞戈维亚古城的至高点。教堂中一座名为“慈悲”的祭坛雕塑由胡安·德·胡尼在1571年制作。


塞哥维亚特色烤乳猪(自费购买)

作为著名的旅游之城,塞戈维亚每天都迎来送往来自世界各地的无数游客。不过,许多人并不仅仅只因仰慕风景名胜而来。来这座城市,他们还有一件必须要做的事——品尝塞戈维亚名菜烤乳猪。

托莱多古城

历史上,托莱多曾为异族占领和统治,不同的民族和文化为托莱多留下了弥足珍贵的艺术和历史遗产,也使托莱多成为西班牙民族融合的缩影。从被摩尔人占领起,托莱多的莫扎拉布(摩尔人统治时期的西班牙基督教徒)、摩尔人和犹太人即友善和平地共居此城,基督教、伊斯兰教和犹太教在此并存共容,托莱多由此成为“三种文化之都”。

托莱多大教堂

托莱多大教堂是一座至今仍保留着中世纪风貌的古城,是当时西班牙基督教教会总教区的第一大教堂,是西班牙排名第二的大教堂。1247年动工它采用了当时在西班牙教堂中很少用的法国哥特式建筑形式。1493年完成。西班牙式哥特艺术风格在教堂建筑中也得到了充分体现。

(该景点不入场参观)

托莱多城堡

托莱多城堡在古城548米的山顶上最显著的建筑,内部包含了兵器博物馆与卡斯蒂利亚-拉曼恰图书馆。 图书馆位于顶层,具有古城内置高的观景位置。是全城的最高处。

(该景点不入场参观)

早餐:含酒店早餐 中餐:特色烤乳猪餐(自费) 晚餐:敬请自理

旅游巴士

马德里/周边4星级酒店

第9天

马德里→萨拉格萨Zaragoza

行程概述:

早上前往西班牙首都马德里,作为西班牙的政治和文化中心,马德里充满着现代与传统的碰撞,繁华而热情,充满着诗意和浪漫。不仅有古老且宏伟的建筑狭小的罗马式街道还拥有现代化设施。还拥有无数文化,历史及艺术遗产,抵达后游览市区内经典必游景点:太阳门广场,西班牙广场,马约尔大广场,格兰大道,圣米盖尔市场,外观拉斯班塔斯斗牛场,以及参观欧洲三大皇宫之一的【马德里王宫】。下午前往萨拉戈萨,如时间允许还可参观皮拉尔圣母大教堂。

马德里

马德里是西班牙首都及最大都市,也是马德里自治区首府,位于西班牙国土中部。马德里是西班牙旅游人数最多的城市,虽然它拥有现代化的基础设施,但它仍完好地保留了许多历史建筑,与巴塞罗那并列为西班牙的两大对外文化窗口,拥有“欧洲之门”的称号。


马德里西班牙广场

西班牙广场是马德里市中心的一个大型广场和热门旅游目的地,位于格兰维亚大道的尽头,广场边上有两座醒目的建筑:马德里塔楼和西班牙大厦。广场的中心树立着塞万提斯纪念碑,大文豪塞万提斯的雕像端坐在纪念碑前,俯视着下方持长矛的唐吉诃德和骑驴的桑丘雕像。

西班牙马约尔大广场

马约尔大广场是马德里的中心广场,临近太阳门广场,广场中央是菲里普三世的骑马雕像,外墙布满了壁画。

格兰大道

格兰大道是马德里市中心的一条华丽的高档购物街,其金融地位十分的高,商贸繁荣,交通发达。

太阳门广场

太阳门广场在马德里的正中心位置,是马德里市中心最有名的广场,从那里有10条街道呈放射状向外延伸。站在这座半圆形广场上,脚下便是延伸通往全国各地的国道的起点,在这里的人行道地面上铺着一块写有“0km”的牌子,示意这里是全国所有公路的尽头和交汇处。

圣米盖尔市场

SAN MIGUEL市场已被宣布为文化景点,是马德里市内最时尚的空间之一,也是美食爱好者的汇聚地。La Casa del Bacalao的传统腌鳕鱼, La Boucherie的欧洲肉品,Il Pastaio的新鲜面食,Jugosa的水果汁,还有Horno San Onofre的甜点是这个历史老市场内容现代的美食的几个范例,是美食家的天堂。当然这里也是一个热闹的吃TAPA小吃之地。

马德里王宫

马德里王宫是西班牙国王的正式驻地,是仅次于凡尔赛宫和维也纳美泉宫的欧洲第三大皇宫。是世界上保存最完整而且最精美的宫殿之一,皇宫外观呈正方形结构,富丽堂皇,宫内藏有无数的金银器皿和绘画、瓷器、壁毯及其他皇室用品。


拉斯文塔斯斗牛场

(外观)马德里拉斯班塔斯斗牛场是西班牙最著名的斗牛场。 拉斯班塔斯斗牛场位于马德里东部的萨拉曼卡区的金达莱拉区,1929年建成,1931年6月17日开幕。设有25,000个座位。拉斯班塔斯斗牛场直径约65米,是世界上最大的环之一。

皮拉尔圣母大教堂

皮拉尔在西班牙语中是石柱的意思,教堂的全称为石柱边的圣母玛利亚大教堂,教堂被认定为西班牙国家级历史建筑,皮拉尔圣母大教堂也是西班牙最重要的朝圣地之。传说在埃布罗河岸边,圣母玛利亚曾靠在一棵石柱上向世人显灵,萨拉戈萨这座城市也因此变得闻名遐迩。人们以圣母显灵过的石柱为中心修建了大教堂和广场,并祈求圣母会世代保佑着这里的人民。

该景点参观与否根据当天行程和导游安排。若受时间或行程限制,将不参观该景点,具体行程安排请咨询导游。


早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

萨拉格萨/周边4星级酒店

第10天

萨拉格萨→巴塞罗那Barcelona

行程概述:

酒店出发出发游览高迪之城及电影《午夜巴塞罗那》的取景地【巴塞罗那】。抵达后游览蒙锥克山的加泰罗尼亚国家艺术博物馆(外观),还可俯瞰巴塞罗那市区迷人全景,而后游览著名的流浪者大街,继而参观圣家堂(自费入内),最后于巴塞罗那圣徒车站附近结束行程。(以上景点顺序仅供参考,请以导游安排为准)

特别提示:如第一日无法安排米拉之家及巴塞罗那海鲜大餐,则将于本日安排,导游会在团上通知,请知悉。

巴塞罗那

巴塞罗那是西班牙加泰罗尼亚自治区的首府以及巴塞罗那省的省会,是西班牙第二大城市。巴塞罗那是一座港口城市,是享誉世界的地中海风光旅游目的地和世界著名的历史文化名城,也是西班牙最重要的贸易、工业和金融基地,素有“伊比利亚半岛的明珠”之称。

奥林匹克运动会场

这里是1992年巴塞罗那奥运会的主赛场,奥运会的开、闭幕式和田径比赛都在这里举行。流线型的火炬塔就在体育场北侧入口处,在此想象当年开幕式,安东尼奥·雷波洛射箭点燃奥运圣火的壮观仪式。站在体育场门口,可以俯瞰巴塞罗那市景。在1992年巴塞罗那奥运会之后,主要用于举办巴塞罗那的部分足球赛事,此外也有很多演唱会在此举行。

因巴萨主场的诺坎普球场正在翻新升级中,暂时借用奥林匹克运动场作为巴萨主场,故这里不再对外开放。诺坎普球场预计将于2024年底或2025年初翻新完毕,届时行程将恢复参观林匹克运动场,具体时间根据官方通知为准。

加泰罗尼亚国家艺术博物馆(外观)

坐落于巴塞罗那蒙特惠奇山,是1926年到1929年间专门为1929年巴塞罗那举办的世界博览会建造的展览馆,并于1934年正式成为加泰罗尼亚国家艺术博物馆的馆。

兰布拉大道(流浪者大街)

兰布拉大街位于巴塞罗那,并是那里第一宽敞的大街。因为各路流浪艺人在这里进行各种游艺表演,沿街林立着五花八门的真人雕塑,所以其还有一个更为人所熟悉的称呼,就是流浪者大街。从加泰罗尼亚广场向下一直延伸到港口区的这条长长的“缎带”共有1800多米长,主要分成5段,尤以花卉街和乌市所在的街段最为闻名遐迩。

圣家族大教堂(圣家堂)

高迪曾经说:“直线属于人类,而曲线归于上帝”,而被称为上帝杰作的圣家族教堂以螺旋、锥形、双曲线、抛物线各种变化取代了所有的直线和平面,让这座华美的建筑充满了动感的旋律,成为都一座建筑史上的奇迹。圣家族大教堂(Sagrada Familia,又译作“神圣家族教堂”、简称为“圣家堂”)是西班牙建筑大师安东尼奥·高迪的毕生代表作,教堂位于西班牙加泰罗尼亚地区的巴塞罗那市区中心,从1884年开始建造,虽然至今尚未完工,却成为每一位巴塞罗那游客的必游之地。

早餐:含酒店早餐 中餐:敬请自理 晚餐:敬请自理

旅游巴士

巴塞罗那/周边4星级酒店

第11天

酒店 → 巴塞罗那国际机场(BCN)团队送机 → 返程

行程概述
酒店早餐后办理退房手续,司机在酒店大堂接各位团员前往巴塞罗那国际机场,建议预定下午13点之后返程离开巴塞罗那的航班。结束本次愉快的欧洲之旅。

团队送机信息
送机时间:09:00AM,仅此1趟!建议预定13:00PM之后返程离开的航班。
送机机场:巴塞罗那国际机场(BCN)

专车送机信息(自费)

送机时间:早上10:00-晚上22:00之间起飞的航班
送机机场:巴塞罗那国际机场(BCN)

送机费用:50欧元/人,至少2人起订


返程航班提示:国际航班我们建议顾客至少在起飞前3个小时到达机场,所以请您在预定航班的时候尽量留出足量的富裕时间,避免中间有任何意外导致误机。


如您无需送机,酒店将为您保留至中午11/12点(根据酒店而定),请您在此之前自行办理退房手续,随后自行离团。

从 巴塞罗那国际机场 乘坐航班返回 ,结束您愉快的无忧之行。

早餐:根据航班时间航空餐食 中餐:根据航班时间航空餐食 晚餐:根据航班时间航空餐食

机场送机服务

不含

价格包含

1、交通:行程所需用车,具体车座视报名情况决定;(行李要求:每人上团一个随身包和一件车载不超过26寸行李箱)。
2、住宿:入住10晚当地4星酒店,提供欧陆式早餐
3、司导:外籍司机+华人中文导游或者一位华人中文司机兼导游

4、其他:全程司导小费

5、赠送:每房赠送一张电话卡(如订单2人则仅赠送一张)

6、赠品:每人赠饮一杯西班牙特色饮品(不饮用也无费用退款)


价格不含

1、门票自费:不含全程涉及门票与自费,门票强烈推荐提前预定,其他自费等可团上现付导游

2、午晚餐费:不含全程午晚餐费,在旅游过程中,导游会向您推荐当地特色餐,但用餐均为自主选择,丰简由个人;

3、单间差价:800欧元/人/10晚(单人报名需预付单间差,同性拼房成功后退还);注:出行前14天内无法修改房型,敬请知悉。

4、加班费:司兼导每日工作时间不超10小时,如超时将支付司兼导加班费100欧/小时;

5、旅游保险:参加此团请您务必购买旅游保险,此项规定在您旅游签证有效期内或者申请签证的时候旅游目的地使馆也作了要求,以此保障您的个人权益和出行安全(保险所涵盖的内容以及范围,请自行和保险公司进行确认)。途中由于非人为原因所造成的旅客经济损失,如交通工具延迟,突然身体不适不得不退团等情况,请联系您的保险公司进行索赔,挽回您的损失。

7、其他消费:洗衣、理发、收费网络、电视、等私人费用以及“费用包含”中不包含的其他费用。

8、往返机票:上团地的往返交通费用;下团当晚酒店费用; 其他未注明的地接费用(签证、机票、旅游保险等);旅游项目或交通费用(观光缆车、观光游船、出租车等)。

9. 我们可以有偿提供您上团和下团地的酒店,以及欧洲部分城市中文接送机服务,如果您有需要,请告知我们,我们帮您查询价格。

10.当地旅游景区与人员密集地区小偷猖獗,请团友们一定要特别注意保护自己与贴身的重要证件与财产安全。

门票特别说明:

1. 因部分景点门票限流,故门票建议提前预定,特别是【门票套餐package】的景点都需提前预定,故建议下单时一同预定门票套餐,但部分景点需实名制无法提前控票,故如部分景点或因门票售罄或关闭等原因未订上门票,则退还该门票差价,双方不涉及违约金,请知悉。

2. 阿尔罕布拉宫是西班牙最热门的景点之一,其门票资源有限,旺季期间通常需要提前2-3个月以上订票。如遇门票售罄或闭馆,我司默认改订花园票,届时团上导游现金退差价9欧元/人,如花园票也售罄,则退19欧元/人,默认选项,不提前通知,仅在出团通知中描述,请知悉。

3. 门票套餐默认优先安排塞维利亚王宫门票,如王宫门票售罄则安排大教堂,无费用差价退款,如大教堂门票也售罄则退王宫景点门票费用。

4 .依据欧洲政策和景点官方政策,欧洲大部分景点如博物馆,城堡等均需要游客付费由当地官导讲解或者租语音讲解器,禁止带团导游入内讲解,望周知。


全程自费与门票一览表

景点门票

价格/欧元/人

购买说明

游览提示

门票套餐package

160欧元

提前购买

含:米拉之家门票,托莱多古城官导,人骨教堂门票,雷加莱拉庄园,马德里王宫,阿尔罕布拉宫门票,塞维利亚王宫或塞维利亚大教堂门票,圣家教堂门票及官方导游与预定费(现场无法购买门票,建议随订单付款)。

自费项目

价格/欧元/人

购买说明

游览提示

西班牙国粹-弗朗明哥表演

80欧元

提前购买

弗朗明哥表演+餐+超时接送费,建议提前一周预定。25人起成行

马德里王宫官导

20欧元

提前购买

此为景区中文官方导游讲解,不含景点门票费。20人起成行

阿尔罕布拉宫官导

25欧元

提前购买

此为景区中文官方导游讲解,不含景点门票费。20人起成行

特色餐推荐

价格/欧元/人

购买说明

特别说明

烤乳猪特色餐

40欧元/人/餐

提前购买

1顿特色烤乳猪餐+加班费。因需提前与餐厅定位,请提前预定。具体是否可以安排请以导游通知为准。

安达卢西亚牛尾餐

30欧元/人/餐

提前购买

1顿特色牛尾餐。因需提前与餐厅定位,请提前预定。具体是否可以安排请以导游通知为准。

巴塞罗那海鲜大餐

55欧元/人/餐

提前购买

1顿巴塞罗那海鲜大餐,在第一天或最后一日安排,具体请以导游通知为准。

瓦伦西亚海鲜饭

70欧元/人/餐

提前购买

1顿海鲜饭+超时费,具体是否可以安排请以导游通知为准

自选门票

参考/欧元/人

购买说明

游览提示

卡尔莫修道院

5欧元

自行购票

如需入内参观,请自行购买门票,如现场有票导游可协助。

.胡斯塔升降梯

5欧元

自行购票

如需入内参观,请自行购买门票,如现场有票导游可协助。如时间允许

萨拉曼卡大教堂

10欧元

自行购票

如需入内参观,请自行购买门票,如现场有票导游可协助。如时间允许

托莱多主教座堂

12.5欧元

自行购票

如需入内参观,请自行购买门票,如现场有票导游可协助。

塞哥维亚城堡

6欧元

自行购票

如需入内参观,请自行购买门票,如现场有票导游可协助。

瓦伦西亚塞拉诺塔

2欧元

自行购票

如需入内参观,请自行购买门票,如现场有票导游可协助。

赫罗纳大教堂

5欧元

自行购票

周日免费。如需入内参观,请自行购买门票,如现场有票导游可协助。

佩纳宫门票

14欧元

自行购票

如需入内参观,请自行购买门票。司导不会协助

佩纳宫摆渡车

3欧元

自行购票

建议随门票预定,现场排队人数较多。

自费说明

1、以上仅为参考价,门票价格因季节变化会有浮动,以景点官方网站或者景点当天 价格公告为准。

2、团费不含以上自费门票,如需进入景点参观请定团后及时预定门票,如需协助请联系我司客服。如因门票售罄或景点不开放等原因无法入内参观,我司不承担任何责任,也不接受相关投诉与违约补偿。

3、以上自费均为自选参加,导游不会强制;但部分门票需提前预定。

4、特色餐为推荐当地美食,是否可以安排请以导游行程当日通知为准。

接站地点

时间:10点30分,具体时间请以出团通知单为准。

地点:巴塞罗那国际机场BCN入境大堂1号航站楼集合(Barcelona-El Prat Airport


下团地点(团队送机)

时间:09点,具体时间请以出团通知单为准。

地点:酒店准时出发前往巴塞罗那国际机场(BCN)


特别说明
1.集合时间地点请以出团通知描述为准。请务必提早15分钟前到集合地点,逾时不候,团费恕不退还;务请于指示之位置等候,导游将亲自前来引领上车,切勿自行四处找车。
2.如因个人原因未能按时上团,建议自行联系导游追团,此间涉及所有费用请游客自理。
3. 请最晚出行前7天告知是否需要以上团队接机与送机服务,以及提供航班信息或告知接机时间。若最晚出行前7天仍不告知或未提供航班信息,我司默认无需接送机,客人自行前往酒店入住,无费用差价退款。
4. 如因个人原因(拒签、无旅行证件、迟到、生病、意外、航变、航班延误等因素)未能参加行程内任何行程或行程中途退出,已付团费概不退还,也不会以其他服务赔偿。
5. 仅针对包含接送机服务的产品:同一订单仅提供一次免费接机时间范围内的接机服务,如因天气、航班延误等造成无法安排,请自理交通费用。
6.旅游巴士非火车、地铁等轨道交通工具,受交通状况和天气影响比较大,接送站时间为估计时间,如需预定返程火车或汽车票,建议您尽量留出至少1个小时的换乘时间,避免交通堵塞或意外状况延迟而耽误您的行程;如需前往机场,建议至少预留3小时至机场办理入关手续时间。

1、本产品不包含签证费用。
2、本产品需要签证:欧洲申根签证(单次/多次入境)
3、温馨提示:护照有效期需在离境之日起至少还有六个月有效期。
申根签办理原则:

若您衔接其他行程或住宿办理申根签证务必遵循以下基本原则:根据您整个行程中在哪个国家停留的时间最多,就需要办理哪个国家的申根签证。若您的行程中在两个或两个以上国家停留时间一样多,则办理先入境国家的申根签证。

报名流程

网上预订→ 网上支付→ 确认订单(24个工作小时内)→ 办理签证→ 发送出团确认信(出团前2-3天)→ 开心出游
支付方式

★【开具发票须知】
人民币付款:仅可开具国内公司或个人名义 【普通增值税发票】,请于旅行结束后3个月内联系我司客服开具,逾期不受理开票申请。(其他货币付款开票请联系客服)

网上付款:支持英镑、欧元、美元、加币人民币支付。

报名须知
网上报名时,须支付全款报名,受位置数量限制,以完成付款的先后顺序来确认您是否报名成功。收到我们出具的确认信作为您参团成功的凭证,在未收到确认信之前请不要预定衔接参团的交通或酒店,以免满团产生不必要的麻烦和损失。


使用说明
●由于是拼车业务,所有行程安排已经固定,不接受客人要求临时调整。景点参观时间有相应限制,以行程单确认时间为主。如果您希望灵活调整行程,或在某些景点需要额外延长时间,建议您订购我们的包车产品,满足您的出行需求。
●此行程需要客人自行前往集合地点集合,请按行程介绍中的行程安排集合时间和地点准时集合。
●行程中会与其他乘客一起拼车,个人偏好游玩时间不同,请互相理解配合,听从司导统一安排。
●请报名时务必确认报名姓名与护照英文拼写完全一致无误,上团时请凭护照原件上团。
●请自行准备有效目的地签证。请自行统计您在申根国的停留时间,原则是哪个国家停留时间最长,需要申请哪个国家的签证。
●本团为目的地参团,需买家自理出发地与目的地的往返机票、机场到集合地点的往返交通费;
●因旅游产品属特殊服务类虚拟物品,本店所有旅游产品不适用七天无理由退款,详细请参见“改退规则”
●我社将在出行前2天左右向您发送《出团确认信》或导游的确认电话,如未收到请及时联系在线客服人员
●旅游产品不同于其他产品,付款前,请通过IM与旅游顾问确认有名额后再下单,请勿直接拍下,谢谢合作;
●本产品不接受2周岁以下,72周岁以上(含)、及孕妇预定;18岁以下未成年人需要至少一名家长或成年旅客全程陪同,超过70岁的客人必须提供健康证明和免责声明!
●因旅游巴士非火车、地铁等轨道交通工具,受交通状况和天气影响比较大,如需预定返程火车或汽车票,建议您尽量留出至少2-3个小时的换乘时间,避免交通堵塞或意外状况延迟而耽误您的行程。


出行须知
●因客人个人原因迟到或未参加行程,视为客人自动放弃行程,恕无法以此为由要求取消本行程或退回行程费用。
●行程调整:本行程可能由于天气、罢工、安全等原因临时变更或暂停对行程有所调整,请您予以配合。
●因客人原因自行在行程中途放弃行程,由此产生的人生安全和产生的额外费用等问题将由客人自行承担,不退行程费用。
●在实际游览过程中可能会出现更换导游的情况,如给您带来不便,敬请谅解;
●“行程介绍”中涉及的交通时间、游览、停留时间、酒店住宿以当天实际游览为准;
●在不减少景点的前提下,导游可根据天气、行程和交通等实际情况并征得客人同意后临时调整景点的游览顺序;
●因客人个人原因迟到或未参加行程,视为客人自动放弃行程,恕无法以此为由要求取消本行程或退回行程费用。
●如遇节假日或罢工等情况导致景点关闭,导游会灵活安排其他开放景点替代,或延长其他景点的游览时长,我司不做提前通知,介意请勿拍,敬请谅解。
●如交通延阻、罢工、航班取消或延误不可抗力的突发事故,而必须将行程、住宿或交通工具更改或取消任何一项旅游节目,本公司得依照当时情况全权处理,在此情况下团员不得借故反对及要求赔偿,所产生费用团员自行负责
●行程为我社拼团线路,在保证承诺的服务内容和标准不变的前提下,本行程的部分行程段中可能会和其他城市上车游客合并用车、共同游玩,具体以当天本司陪同人员协调安排为准,敬请谅解。

游客因个人原因取消参团或改期参团,根据您通知确认改退的日期计算,我们会扣除以下费用:

出团前31天及以上:收取订单总额5%的手续费;

出团前16-30天:收取订单总额50%的手续费;

出团前8-15天:收取订单总额75%的手续费;

出团前0-7天:收取订单总额100%的手续费

退改备注:

(1) 出发当日未能准时参加者,作自动放弃论,已付团费概不退还。

(2) 其他加定酒店或服务需参照酒店规定而确定是否能退款。

(3) 如客人因个人原因 (拒签、无旅行证件、迟到、生病、意外等因素) 于旅途中退出或末能参加行程内任何行程,已付团费概不退还,也不会以其他服务赔偿。

(4)如遇天气、战争、罢工等人力不可抗拒因素而导致无法游览,地接社将尽力保护客人人身及其财产的安全,有权利取消或调整部分或全部行程,不承担任何因不可抗力引起的直接或间接责任,已支付的团费概不退还。

收到签证材料后退团的退改政策

一、持拒签信退团

1)发团前31 天(不含)以上,出具使馆提供的正式拒签信,收取50欧元/单手续费,剩余团款将悉数退还。

2)发团前31 天内(含第31天),即使有使馆的拒签信,由于部分酒店已经确认且不可取消,需按照以上退改条款收取对应手续费,其余费用将悉数退回。

二、无拒签信退团

由本社提供辅助材料申请的签证,地接负有一定的担保责任,且于材料准备过程当中的人力物力耗费和酒店取消费用考虑,需按以下条例收取相应取消费用:

1)出行前31天以上因个人原因退订,收取 50欧元/订单收取材料费用;

2)出行前31天以内因个人原因退订,除收取 50欧元/订单的签证材料费用之外,还需按照以上退改签条款收取相应手续费后,剩余团款将悉数退回。


预定须知:

1、18岁以下未成年人或儿童必须由成人陪伴参团。单独旅行的未成年人或儿童不能参团。参团儿童的监护人必须提供监护证明或者提供父母授权的参团同意书。若陪伴儿童的成人既不是儿童父母也不是儿童监护人,需要从儿童父母或监护人那里获取同意书,同意陪同儿童过境。同意书中需注明父母或监护人的姓名及联系方式。

2、 请您在预定时务必提供准确、完整的信息,包括姓名、性别、有效的证件(如护照、签证等),有效的联系方式(最好是手机,如有问题,方便通知)、准确的航班信息或参团地点等,以免产生预定错误,影响出行。如因您提供错误信息而造成损失,由您自行承担。

3、欧洲酒店多为两张单人房的房型,每个房间可合法住宿2人,包括成人和儿童。同房第三人为不足6岁、身高不足1.2米的儿童时,部分酒店可申请入住一间房(不占床)。三人房酒店房源紧张,如需预定请提前咨询和下单,先到先得。酒店一般会安排一张双人大床房型加一张折迭床,或者安排三张单人床房型。另外每个酒店都有不同的收取押金的方式,需要参团客人根据不同规定给予配合。保证客人的用房数量,但不保障具体房间类型和所处位置。酒店的入住时间通常在15:00以后。

4、参团客人需跟团上导游购买门票,不可自行带票或使用City Pass。景点的门票费和团上餐费可能会根据景点官方的临时通知而变动,以当日景点公布的价格为准。

5、 我司有权在方便出团操作的情况下,对行程顺序进行适当调整以确保旅游团顺利进行,但不会减少行程中应包含的项目。

6、实际出行过程中,导游或司机有权根据天气、交通等情况,适当调整景点的游览顺序、停留时间或集合时间以确保行程顺利进行。

7、如遇景点临时关闭或节假日休息等,导致无法参观,导游会根据实际情况调整为外观或以其他景点代替以确保行程的丰富性。各景点及国家公园的开放时间及流量控制会因疫情不时变化,如影响行程属不可抗力因素,敬请谅解。

8、行程中众多旅游景点需要参团人具备基本的健康条件。残疾人士报名参团前请提前联系我司工作人员获取相关政策信息。若没有及时通知,我司不能保证为客人提供轮椅升降巴士或安排合适的座位。

9、客人需自备入境或旅行途中跨境时所需要的相关证件和材料,能否出入境以各国海关的决定为准,无法入境属不可抗力因素,已付团费不能退还。

10、请游客在报名参团前务必仔细阅读《参团条例》(点击蓝色字体查看)。我司仅在这些条款和条件下履行义务,除非在此条例中或在法律中有特别规定,否则如果产生任何间接性,补偿性,偶然性或惩罚性损害都不做出赔偿。


出行须知:

1.为保障行程顺利完整,游客有责任严格遵守导游给出的集合时间。如果距离集合时间超过十分钟,车子将离开不予等待。司导竭诚提供准时准点服务,但如遇到天气、交通、机械故障、罢工、政府停摆以及战争和恐怖袭击等不可控因素,我司无法保证按时按点到达接送地点。由此原因导致的行程延误进而给客人带来任何的不便或产生相关航班、火车或大巴费用以及其他旅游费用等额外费用的,我司概不负责。

2. 我司有权在方便出团操作的情况下,在途中将游客从原车换到另一辆车并指派不同导游和司机提供服务。

3. 以下建议会帮助您更快更好的登记报到:需携带有效身份证件( 内附照片);请出示纸质版或电子版行程单。

4. 该产品是团体活动,如您选择中途离团,请提前告知并征得导游同意,需签署离团协议书,未完成部分将被视为您自行放弃,团费不予退还。

5. 行程中的赠送项目,如因交通、天气等不可抗力因素导致不能赠送的、或因您个人原因不能参观的,费用不退,敬请谅解。

6. 根据相关法律,参团期间车上禁止吸烟,绝大多数酒店房间也禁止吸烟;酒店的清洁人员都受过专业训练,保安人员也会专业的留下证据,一旦被发现,会有每晚100-500欧元之间的清洁费用。这项费用由客人自己承担,我司概不负责。若有吸烟需要,请到专门的吸烟区。

7. 我司所有行程一律不允许带宠物和动物参团。

8. 过境时需检查行李。游客需要在过境处向海关申报需缴纳关税的物品。我司对过境的行李不承担看管责任。游客必须在过境处认领所有的行李才能继续行程。没有游客认领的行李不能过境。若不幸游客被拒绝入境,我司不提供免费巴士送客。故请在参加跨境团前备齐相关证明和文件。

9. 欧洲昼夜温差大、每年平均温度最热超过30度的情况不超过两个月,且欧洲各国环保意识强,故至今欧洲部分酒店并不配备冷气空调,并非酒店设施不达标准,请知悉。

10.如费用包含或额外加定接送机服务,同一订单仅提供一次约定接机时间内的接机服务,如因天气、航班延误等造成无法安排或超时,游客需自理相关费用。


关于旅游协议的更多细节请查阅《参团需知及安全风险提示告知书

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This is when a price change occurs during the time of making your online reservation.

toursuper.com cannot be responsible for changes or cancellations of flights by the airlines after the confirmation and acquisition of the ticket.

Any type of schedule change, cancellation or modification of the contracted flights is the responsibility of the airline that acts as the carrier of the passenger. Our customer notification form, provided that the regular airline company notifies us well in advance of any change or cancellation of operations of the flights originally contracted, will be via e-mail, therefore, it is important that at the time of the purchase correctly indicate this information and check your email daily, otherwise you expose yourself to not knowing these changes which could mean until you missed a flight making it impossible for you to start or continue your itinerary, also facing you expenses imposed by the airlines corresponding to its continuation. It is necessary to reconfirm the status of your flights 48 hours before departure and return, by contacting the airline directly.

The reason why this sometimes happen is because the airline concerned is either in the middle of updating their prices or seat availability.

This can cause a price increase from the original quotation. If this situation occurs, you must inform customer services the same day as making the reservation.

The original price quotation cannot be honoured but customer service might be able to cancel the reservation for an amendment fee.

This can only be done if the reservation is cancelled the same day as making the reservation.

Please make sure that you always check your confirmation email the same day as making the reservation.

Failure to check your confirmation email the same day will result in you paying the higher fare and any amendment fees will apply thereafter.

 

BAGGAGE ALLOWANCES

The allowable baggage allowance depends on the type of service reserved and the status of the passenger, and is shown on the passenger's plane ticket / receipt.

Before you travel, please make sure you check your luggage allowance with the airline you are flying with. Airlines often change their baggage information, so it is worth double checking before you fly. Please note that some short haul flights from UK – Europe or within Europe do not offer free luggage allowance . You must pay for your luggage at the airport directly with the airline. For example, Air France and KLM and low cost carriers do not offer free luggage allowance on European or domestic trips. It is the traveller responsibility to check directly with the airline with regards to luggage allowance.

Please note that several airlines do not advertise their luggage allowance with online bookings. Therefore, it is essential to check directly with the airline regarding the luggage allowance as this may differ from flight to flight.

Note : Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly.

 

BAGGAGE CHECKED BAGGAGE:

Passengers who are permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the permitted allowance.

(a) When applicable, according to the conditions of the fare, the Baggage Allowance corresponds to the transport in the cargo hold of a limited quantity of pieces and / or weight and / or dimensions of Baggage per Passenger, determined according to the destination and the Fee paid, and that appears on the Ticket.

(b) Passengers may travel with Checked Baggage that exceeds the Baggage Allowance, paying a surcharge. The conditions related to this surcharge can be consulted on the Airline and its Authorized Agents.

c) In all cases, Checked Baggage may not exceed a maximum amount per Passenger. Information related to this maximum amount can be found on the Airline and its Authorized Agents.

(d) Passengers may consult all relevant information about the applicable Baggage Allowance, if any, on the Airline or its Authorized Agents.

 

CABIN BAGGAGE:

Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your travel agent or airline for more specific information. Refer to http://www.iata.org/bags for information and links to airline websites.

 

LOST LUGGAGE

This should be covered on your travel insurance policy

a) Before you leave airport report immediately to the airline locally

b) Complete airline claim form and they will give you a claim reference number.

c) Please keep all receipts of items of purchases toiletries etc

d) Make a claim on your either travel insurance policy or with the airline direct.

e) You will need to send copies of your boarding pass, & receipts of items of purchase.

 

USING COMBINABLE SEPARATE AIR TICKETS  

Be careful when combining two different airline tickets to construct an itinerary.

An airline is only responsible from the point of origin to the destination on their ticket.

An airline schedule change is not responsible for missing onward travel arrangements.

An airline is not liable for another airline carriage if two separate tickets are issued.

Please purchase travel insurance to protect yourselves from such circumstances.

 

USING COMBINABLE AIR TICKET AND ONWARD GROUND ARRANGEMENTS 

Be careful when combining an airline ticket with ground arrangements booked separately ie hotels, local tours, health spa etc.

An airline is only responsible for passengers from the departing airport to the arrival airport.

Airlines are not liable or responsible for schedule changes that will affect passengers onward travel arrangements.

toursuper.com are not responsible for airline schedule changes that affects passengers onward travel arrangements

To protect yourselves from situations like this occurring and the loss of monies – purchase travel insurance

Please make sure prior to purchase of travel insurance that you are covered for such circumstances.        

 

NORMAL DISCOUNTED AIR TICKET RESTRICTIONS

Most discounted tickets have the following restrictions:

All tickets are non endorsable and non re-routable.

Most tickets are non refundable but some are refundable minus airline cancellation & 50€ processing fee.

Reservations are usually non changeable but some can be changed for an admin fee.

Reservation change fees varies from airline to airline and depends on the fare type.

Airport taxes are not fully refundable because it depends on the fare type paid.

Partly used tickets are normally non refundable

Partly used tickets cannot be rebooked/re-issued or reused again.

 

ENTERING PASSENGER NAMES USING ONLINE BOOKING ENGINE

Passenger names entered must be the same spelling as per their passport.

Entering long names- Enter full first and family name with initials for middle name.

Tickets issued with incorrect spelling needs to be rebooked and reissued again.

Tickets issued with incorrect initials needs to be re-booked and re-issued again.

Tickets issued with incorrect sex or title needs to be rebooked and re-issued again.

 

TICKETS ISSUED WITH INCORRECT PASSENGER NAME

Errors made online are caused by the passenger own mistake.

All E tickets must be checked the same day as the ticket is issued.

All E tickets must be checked during customer services opening hours.

Always check your inbox emails.

If you cannot see your email confirmation in your inbox, check your Junk emails.

Failure to check emails the same day will result in paying higher charges.

All airlines charge for tickets to be re-issued .

Airlines charges varies from airline to airline and also depends on the fare type.

Some airlines will not permit name changes due to non changeable/refundable tickets.

toursuper.com always applies its own admin charges of 30€ to the airline charge.

Passengers will be refused boarding on the aircraft with incorrect name on the ticket.

toursuper.com will not be liable for passenger incorrect name on the ticket.

  DUPLICATE ONLINE FLIGHT BOOKINGS

If you have not received your flight confirmation always check your junk email box.

If flight confirmation not received – Please call our customer services immediately.

Do not attempt to make another booking without talking to Customer services.

Do not attempt to make the same booking with another online travel agency.

If duplicate flight booking is made with tickets issued – Contact customer services.

Refund for duplicate flight tickets are applied directly to the airline for consideration.

If an airline permits a refund minus charges – refund will take 6-8 weeks to process.

The amount of refund may depend of the fare type of the ticket issued.

Refunds for duplicate flight tickets are not guaranteed and can be non refundable..

 

CARD PAYMENTS

Payment by credit cards will incur a surcharge of 2%. This does include payments made by American Express.

Payment by debit cards will not incur a surcharge.

We do not accept payments from Diners Club or any foreign credit cards.

Online bookings will be rejected if the name on the payment card is different from the name of the traveler.

 

ONLINE CARD PAYMENT DECLINED

Online credit card payment sometimes get declined for the following reasons:

a) Entering incorrect card details including card number and last 3 digit code.

b) Incorrect Card validity dates

c) Foreign credit cards where dept date is not from and to UK destination points.

d) Not enough funds in your account to pay for the air tickets.

Sometimes online card payments can be pre-authorised but it is then rejected by our bank and automatically the transaction is voided for a number of reasons. You will receive email confirmation that your payment has been unsuccessful to confirm this. In these circumstances , you will find after checking with your bank that the funds has been authorised for payment from your account. However, in this situation, toursuper.com has not received any payment into its bank account because it has rejected the transaction. The monies are therefore frozen by your payment card and then it is automatically returned to your payment account within 3-5 working days. For foreign bank cards the process can take longer than 3-5 working days.

If your monies are not returned to your payment card within 3-5 working days , please contact our customer service department. We will require your card number together with the transaction ID from your bank . This will enable us to contact our bank requesting to pre-authorise the release of the frozen funds back to your payment card account. For customers who refuse to cooperate in this matter , we can only assume that this is a potential fraud case which the traveler concerned is using someone else’s payment card.

If your payment has been initially declined, you will have another opportunity to return to the payment page and re-enter the previously used payment method or, if you prefer, provide a new payment method.

 

PROCEDURES FOR CANCELLING YOUR FLIGHT RESERVATION:

You must call our customer service department to inform them that you wish to cancel your flight.

Customer service will inform you of any penalties and cancellation charges to be incurred with regards to a refund.

A cancellation refund form will be emailed to you for you to sign and return to us the same day. Failure to return the signed form to us the same day will result in loss of monies.

Please note that it is the customer responsibility to make sure and to check that our customer service dept are in receipt of the signed form the same day as making the cancellation.

If the signed form is not received the same day but arrived one day later – loss of monies will be incurred by the client.

 

REFUNDS

The amount of refund due depends on the restrictions of the air ticket purchased.

Some heavily restricted tickets are non refundable.

Some tickets are refundable minus airline cancellation charge and our admin fee.

Refunds can take between 6-8 weeks to process once submitted to the airline.

toursuper.com refund Charge = 50,00€ per ticket

 

REFUND APPLICATION PROCEDURE

All passengers must complete and sign our refund application form.

All completed and signed forms must be emailed to our customer service team the same day as refund application is made.

Failure to sign and complete the refund application for the same day as cancelling the ticket may lose your refund or alter the amount due.

Customers who do not complete and sign the form will lose their refund application.

Once forms are returned – the refund application is transferred to the airline.

At the end of each month the airlines receive all the refund applications.

Refunds are received from the airlines on 27th of the following month.

6-8 weeks is the normal refund processing time.

 

FLIGHT RECONFIRMATION

Schedule changes and cancellations can happen at the last minute.

Always reconfirm your flight departure 72 hours prior to departure.

Failure to reconfirm may result in missing your flight departure

Missing your flight departure may result in having to purchase a new air ticket.

 

MISSED FLIGHT DEPARTURE

Must report to airline locally at the departure airport.

Please check your reservation status with the airline locally.

If there is a no show status in the reservation, the current ticket becomes Invalid.

For no shows - all onward reservations are cancelled and you must buy a new ticket.

Airlines may help with rebooking your flight for an alternative date based on fare type.

Alternatively airlines may inform passengers to contact your tour agent.

Tickets with restrictions of no changes and no refund – Need to buy a new ticket.

Refund of airport taxes from non refundable ticket will take 6-8 weeks to process.

Some airport taxes are non refundable to passengers after deduction of admin fees.

 

MISSED FLIGHT DEPARTURE WHILST IN AIRPORT TRANSIT

This refers to passengers who have missed their flight departure whilst in Duty Free.

All passengers must report to the airline locally immediately.

toursuper.com Customer service cannot help during this situation.

Reservation amendments and tickets re- issued can only be made by the airline locally.

Passenger reservation can only be accessed by the airline and not the travel agent.

Passengers may not be allowed to leave the airport due to visa restrictions.

Please be warned the airline may force you to purchase a new ticket.

 

 

 

 

TRAVEL DELAYS ENROUTE TO THE AIRPORT (CONTACTING THE AIRLINE)

Travelling to the airport can be very stressful as things can go wrong.

For any delays contact the airline immediately if causes to miss your flight.

Airlines will prevent no show status in your reservation if pre-warned in advance.

Failure to advise the airline in advance – No show status will be confirmed in booking.

The fare type of the ticket will determine whether the flight can be re-booked. 

 

DECIDING NOT TO TRAVEL TODAY ?

Please always inform the airline in advance that you have decided not to travel today.

Failure to inform the airline will result in a “No show status” entered in your booking.

No show status means that you cannot utilize or rebook your flight ticket again.

IF NO SHOWS

Passengers who have missed their flight departure may have no show status.

No show status entered in the reservation means ticket cannot be utilized or refunded.

 PARTLY USED TICKETS

Partly used tickets are non exchangeable and non refundable.

Passengers who did not utilize first flight coupon cannot use remainder of the ticket.

All existing onward reservation will automatically be cancelled by the airline.

PURCHASING ONE WAY TICKETS

Please make sure that you have onward reservation and ticket exiting the country.

Failure to show document proof of onward travel will result in being refused boarding.

Please check visa requirements and regulations with the local embassy.

Please note one way tickets may not be changeable or refundable.

Refunds will take 6-8 weeks to process.

Airport taxes will not be refundable on one way tickets.

 

AIRLINE SCHEDULE CHANGES/CANCELLATIONS

Schedule changes occurs due to airline operational matters.

Schedule changes can occur due  to change of aircraft or aircraft servicing.

Cancellations can be caused by mechanical fault on the aircraft and for safety reasons

Cancellations can also be caused due to bad weather conditions.

toursuper.com are not  liable for any airline schedule changes or cancellations.

toursuper.com only acts as a booking/ticketing agent for the airlines.

toursuper.com is not responsible for any airline operational matters.

 

AIRLINE SCHEDULE CHANGES OF 6 HOURS OR MORE

Schedule changes of 6 hours or more or no same day connecting flight.

Passengers will have option of rebooking for new dates or full refund of ticket.

Customer Service will need to confirm with the airline first if the situation arises.

The full refund option will take 6-8 weeks to process.

 

 RESERVATIONS MADE DIRECTLY WITH CUSTOMER SERVICES

For bookings/reservations made by telephone rather than bookings made online.

Passengers must check email confirmation the same day as booking made,

Always check your Inbox and junk emails.

Special attention must be made when checking spelling of passengers names.

Special attention must be made when checking dates and timings of flights booked.

Special attention must be made of confirmed air fare.

If no email confirmation arrives within 30 minutes, please contact customer services.

Failure to check the email confirmation makes the customer liable for any errors.

To guarantee the fare confirmed by email – full payment must be made the same day.

Failure to pay the same day as the reservation made - may involve paying a higher fare.

Passenger responsibility to check whether visas are required to enter a country.

Passenger responsibility to make sure they have all appropriate documents in order.

Our best offers and prices will be available online. Bookings made on the telephone will

always incur a supplementary charge to cover the additional resource costs involved.

Offers and Pricing is at the carrier’s discretion subject to availability on instant purchase basis.

 

PAYMENTS MADE FROM TELEPHONE BOOKINGS

We cannot accept credit/debit card payments over the telephone.

We cannot accept telephone bookings less than 21 days prior to UK departure.

All card payments must be entered and cleared online prior to documents issued.

Failure to supply with a valid payment card will result in loss of booking.

Online detail enter by you, (incorrect billing address; expiry date; issue number; security code or cardholder name), further documentation will then be required in order to verify the cardholder's credentials. It is highly recommended that you provide this information at the earliest opportunity to avoid loss of booking/fare.

 

INFANT FARE 

Infants must be 6 weeks old or more to travel by air and must sit on an adult's lap.

Bassinettes can be requested, however, there is no guarantee that one can be provided. If you are booking online we suggest that you contact our call centre to request a bassinette. Infants who turn 2 years old before the return flight will be required to have a seat and a child fare must be paid. This cannot be booked online and we suggest that you contact our call centre prior to booking on line for such reservations.

 

CHILD FARE 

For children aged between 2 – 11 years inclusive.

Passengers normally pay 75% of the IATA fare

Discounted fare tickets – Prices may be cheaper but prices varies between airlines

 

UNACCOMPANIED MINOR

This relates to a child ( 5-14 Years old) travelling without an adult guardian.

Online bookings are not permitted for Unaccompanied Minor requests.

All reservations for unaccompanied must be made with our customer service team.

Fares are always going to be much higher than the prices quoted online.

72 hours notice prior to departure is required for unaccompanied minor request.

Guardian names and contact details must be supplied at time of booking 

The appropriate airline unaccompanied minors form must be signed and completed.

An appointed member of the airline cabin crew be appointed to look after the child.

Unaccompanied minors will not be accepted on flights with shared code. Requests for companions during the flight will never be confirmed on flights that are not operated solely by the area company itself. The airlines will accept on each flight a maximum number of unaccompanied minors and with confirmed flight assistance in advance.

This limitation will depend on each company area. Underage children under 5 years of age will never be accepted on a flight without being accompanied by an adult, without being able to request assistance for said minors. For children between 12 and 18 years flying alone, to international destinations, you will also have to request assistance, and / or a special request for acceptance on such flights if assistance is not necessary.

Unaccompanied minors will be accepted provided they meet the following requirements:

That the request for assistance for a minor during the flight has been previously confirmed by the airline.

For an adult to accompany the child to the airport of departure, carry out the necessary procedures for boarding the same, present the appropriate disclaimer, and wait until the plane takes off.

When the trip requires a stop-stay (with scheduled interruption of the trip), it will be necessary for an adult to receive and accompany the child on these stops, taking care of the necessary procedures for their re-boarding and waiting until the plane takes off. This point will depend on the route, the company that operates the flights, and the type of stops made during the journey.

That an adult takes care of the child and is present at the airport of arrival at the scheduled landing time of the flight, identifying the company personnel for the reception of the child.

All requests for unaccompanied minors will have to be made by special request.

 

SPECIAL REQUESTS & ASSISTANCE

Without prejudice to the provisions of Article 5.2, passengers with disabilities or reduced mobility will not be denied transportation because of this disability or reduced mobility.

The acceptance of transportation of minors traveling alone, disabled people, pregnant women, people with diseases, blind or visually impaired passengers or other people requiring special assistance, will be subject to a specific prior agreement with us in accordance with our Regulations

Passengers with disabilities or reduced mobility or those who represent them, should contact us to specify any information about the assistance needs they may have, the day of booking or as soon as these needs are known, but in any case with a Minimum advance of forty-eight (48) hours before traveling.

 We will make all reasonable efforts to verify the existence of a justified reason for security reasons that would prevent the mentioned Passenger from traveling on the flight (s) in question and, in this case, we will make reasonable efforts to propose an acceptable alternative. In accordance with Regulation (EC) No. 1107/2006, we may deny, for reasons of disability or reduced mobility, the embarkation of a person only for the purpose of complying with safety requirements, or if the size of the aircraft or of Its doors make the embarkation or transportation of the person with disabilities or reduced mobility physically impossible. Once all assistance or special needs have been accepted by us, we will provide boarding and flight assistance in accordance with Regulation (EC) No. 1107/2006, and a person with a disability or a person with reduced mobility to that the shipment is denied due to their disability or reduced mobility and their companions, they will be offered the right of reimbursement or an alternative transport, as provided by Regulation (EC) No. 261/2004 (click here for text that establishes these rights), as long as the security requirements are met.

MEAL :- As part of booking process for flight tickets you are given the option to enter special Meal (e.g. dietary requirements ) or any special Request. As a booking agent we can only pass request to Relevant airline or supplier for approval But cannot guarantee. It is your responsibility to confirm with the airline/ supplier by telephoning their UK Reservation office during the week from Monday-Fridays 9am- 5pm whether such meal requests can be fulfilled.

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), Meal , drink and snacks etc.

Any charges for these additional services are not included in the price of your flight ticket. Must be paid directly to airline. toursuper.com is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges.

SEAT :- We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. toursuper.com has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

FREQUENT FLYER:- As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

WHEELCHAIR :- Must be made at least 72 hours prior to departure.

PASSENGERS WITH MEDICAL PROBLEMS PRIOR TO FLIGHT DEPARTURE 

Passengers with disabilities must contact our customer service team.

Airlines must be made aware of any health condition of passengers.

Disabilities like deafness, blindness, asthma must be reported

Airline medical forms may need to be completed and signed.

Oxygen may be required by some passengers and needs to be requested in advance.

Failure to notify the airline may result in the passenger being refused boarding.

 

PREGNANT WOMEN

Airlines have different rules regarding the upper limit beyond which they would permit a pregnant woman to fly.

As a general guide, almost all airlines decline to fly a woman beyond 36 weeks of gestation. In the phase between 28-36 weeks, most airlines will require that the passenger bring her doctor’s letter stating that she is fit to fly and unlikely to go into labour within 36 hours. The cut off points for a woman carrying twins is likely to be much lower. We advise all expectant mothers to check with your GP before making any travel plans and to provide us with a written confirmation of your pregnancy and your GP’s letter as detailed above which will be acknowledged in writing by us.

This will be passed to the airline so that you may be permitted to board the flight without any hiccups. Without this confirmation and GP’s letter in place, you may still be issued with travel documents but we cannot guarantee you will be permitted to fly. As travel agents, we tend to take the word of the passenger as truth when it comes to disclosure of any material fact that may affect the passenger’s booking including if a female passenger is pregnant and how far along in the pregnancy she is. The travel agency places trust in the pregnant passenger to adhere to the Terms & Conditions and disclose the fact of her pregnancy at time of or before booking.

In all cases of special or other requests, please remember that in most cases, the booking is made online or over the telephone and we do not get to meet you.

Without meeting you, we cannot establish any material fact as to your disability or pregnancy or other special condition which may or may not be apparent physically.

We, therefore, require you to disclose any such facts that may affect your booking to us.

 

FLIGHT ALTERATIONS/CANCELLATIONS MADE BY PASSENGERS

The tourist fare with restrictions does not allow cancellations or changes. It also does not allow you to try to use the route in a different way than the one you hired. That is, use the return without having made use of the first leg.

When you buy your ticket you can check the conditions of it on the same website. If you make the reservation by phone, our agents, unless expressly requested by you, will always offer the lowest rate, which does not admit changes or cancellations.

If you wish to make any changes to the reservation already made, you can do so by contacting our corresponding department, where we will explain the details of the change and its corresponding cost. We inform you that on our website there is no option to "just book". When you make a reservation and request an electronic ticket, you are buying that ticket, because this option implies the issuance and immediate charge to your card and if you later want to cancel it, it can generate expenses.

All cancellation requests must be made to our customer service team, the email address of the customer service team at customer.services@compassflight.com.

When you make a reservation modification, it is your responsibility to ensure that it does not conflict with other travel or service plans that you have purchased, either through the toursuper.com store or independently.

In any case, the economic consequences of the cancellation in cases of special contracting conditions (such as special transport rates or economic requirements of certain suppliers) will be passed on to the customer provided that the travel contract has recorded.

Consult the travel agency if any special cancellation conditions apply to the trip you hire.

For passengers who would like to cancel their booking must be made in writing.

For passengers wishing to change the itinerary booked must be made in writing

Alterations made in writing must be from one of the travelers themselves.

All cancellation requests must be made to our customer service team.

The email address of Customer services team on customer.services@compassflight.com.

All alterations are subject to additional charges being applied by the airline.

Amendment fees will depend on the restrictions of the fare type on the ticket.

Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other travel arrangements or service you have purchased either through toursuper.com or independently.

 

FLIGHT AMENDMENTS WITHIN 48 HOURS OF DEPARTURE

Please note that it is not always possible for toursuper.com to amend flights booked within 48 hours of flight departure.

This is because the airline concerned may have secured the Passenger PNR and can only be accessed by the airline themselves .

Therefore, in this situation, for any last minute amendment requests, passengers must contact the airline directly and pay the appropriate fees if amendments are permitted.

 

THE TERM “ DIRECT FLIGHTS”

This means there is no change of aircraft en-route to the destination.

Direct flights does not mean non stop flights.

Direct flights may involve a stop en-route for loading and unloading passengers  

 

COACH AIR FLIGHTS

This is a business arrangement where two or more airlines share the same flight.

Each airline can publish and market the flight under its own airline designator and flight number as part of its published time table/schedule. A seat can be purchased on each airline’s designator and flight number , but it is operated by only one of these cooperating airlines, commonly known as the operating or administrating carrier.  

 

DOCUMENTATION

The airlines require the presentation of the DNI or Passport to all passengers and all flights, to verify the identity of travelers. Minors must also travel properly identified and duly authorized, please consult the recommendation for trips with minors at www.maec.es. The documentation will be requested both at the check-in counters and at the boarding gates. It is your responsibility to inform you and comply with the necessary requirements to make the trip (passport, visa, vaccinations, or even present the return flight ticket in case of acquiring only the one-way flight, etc.), not being entitled to any type of refund in case of refusing boarding for not complying with the requirements. Check the necessary conditions to travel at: www.maec.es

 

VISAS & PASSPORTS

Non EU passport holders – Check to see whether you need an airport transit visa.

Non EU passengers require visas for connecting flights in Paris, Rome and Switzerland.

Non EU customer’s must check if transit visas are required for connecting flights.

 

VISA , HEALTH & OTHER TRAVEL DOCUMENTS

By making a booking on this site you accept that we are unable to provide any information regarding visa and travel documentation online. You are responsible to ensure that you hold the correct travel documents and visas required for the route booked and for your final destination. Our website offers scheduled flights from all the major airlines.

Please note that in certain cases these flights may be indirect and fly via other airports. The connection airports will be clearly shown on the results screen and if you click “more flight detail”.

You are also responsible for ensuring that you have the correct visa(s) for any en-route intermediate stops as well as for your final destination.

If you have any concerns regarding visas advise to consult the relevant Embassy or Consulate for this information. As Requirements may change and they should check for up-to-date position in good time before booking/departure. toursuper.com cannot be held responsible for an airline refusing to board you, you being turned back to your origin point en-route or any additional costs incurred as a result of any failure by you to hold the correct visa or other required documentation.

For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements change from time to time), check the US Embassy website: https://es.usembassy.gov/ or http://www.exteriores.gob.es/Portal/es/Ministerio/Paginas/inicio.aspx

Please note that it is your responsibility to ensure that all travellers booked (including children and infants) hold a valid passport document. toursuper.com cannot be held responsible for any financial loss incurred due to passports not being valid or not being processed in time by the relevant embassy, or any other immigration formalities not complied with.

toursuper.com is not qualified to give any information regarding health requirements. We suggest that you contact your doctor for all questions regarding health requirements for your final destination and any en-route intermediate points. Up to date travel advice can also be obtained from the embassy or in the web http://www.exteriores.gob.es/Portal/es/Ministerio/Paginas/inicio.aspx

 

FLIGHT DELAYS/ CANCELLATIONS DUE TO BAD WEATHER CONDITIONS

Passengers must travel to the airport as normal despite pre-weather warnings.

For clarifications of flights delays/cancellations – contact the airline directly.

Do not no show for flight departures.

Airlines are not responsible or liable for delays or cancellations due to bad weather.

toursuper.com are not responsible or liable for delays/cancellations .

Any claim for compensation must be addressed direct to the airline.

 

BEHAVIOR

You accept the responsibility to ensure that your group members do not behave in a way that offends others, or puts at risk any loss or damage to the property of third parties. Payments for such damages or losses must be made at the time, directly to the owner of the accommodation, the administrator or another provider. You will indemnify us for any claim (including legal costs), which are subsequently brought to us as a result of your actions. We hope all customers have consideration for other people.

 If in our reasonable opinion or, in the opinion of any other person with authority, they are behaving in a manner that causes or is likely to cause discomfort, danger or inconvenience to third parties or property damage, we reserve the right to terminate your trip. without prior notice. In this situation, the total reservation with us, including the return transport reservation, will cease immediately and we will not be responsible for the payment of costs, expenses, reimbursements or compensation.

 

COMPLIANCE WITH LAWS

It is also your responsibility to comply with the laws, customs, currency exchange and medication regulations of the countries visited. We and / or our representatives reserve the right to cancel your vacation at any time if in our reasonable opinion it is discovered that you behave in a socially unacceptable manner or engage in illegal activities, without any responsibility towards you for any refund and right.

 

CANCELLATION BY THE USA

We reserve the right to cancel your vacation for any reason. However, we will not cancel your vacation less than 8 weeks before departure unless it is for a reason beyond our control. If we have to cancel your vacation we will offer you: - alternative travel plans of equivalent or class quality and very similar price; if the travel conditions available are of a lower class, the refund of the price difference; or a full refund of all money paid.

 

LAST TRAVEL CHECKS

Make sure all your travel documents, passports, visas and insurance are in order and that they arrive with sufficient time to check in at the airport. It may be necessary to reconfirm your flight with the airline before departure. Please ask for more details at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you cannot confirm, you may be denied permission to board the plane and a refund is unlikely to apply.

 

OVERWHELMING FORCE

We will not pay compensation and we are not responsible if we have to cancel or change your travel plans in any way due to unusual and unpredictable circumstances beyond our control. These may include war or threat of war, civil conflicts, labor disputes including disputes in air traffic control, terrorist activity and its consequences, natural and nuclear disaster, fires or adverse weather conditions, epidemics and pandemics, inevitable technical problems with transport, closure or congestion of airports and all similar events beyond our control or the control of the provider (s) in question. Advice from the Office of Foreign Affairs is recommended to avoid such incidents, or assess whether leaving a particular country may constitute force majeure.

You can check the current position of any country by phone to the Ministry of Foreign Affairs at the telephone number (+34) 91 379 97 00 or by visiting http://www.exteriores.gob.es/Portal/es/ServiciosAlCiudadano/SiViajasAlExtranjero/Pages/Home.aspx

 

ABTA

We are a member of ABTA, member number [J3326]. We are required to maintain a high level of service to you by the ABTA Code of Conduct. You can also offer an arbitration scheme for the resolution of disputes arising from this contract. The scheme is provided by ABTA and administered independently. It is a simple and low-cost method of arbitration in independent documents with limited liability in their spending. The upper limit of claims is € 5,000.00 per person and € 25,000.00 for each booking form. The regime does not apply to claims that are exclusively with respect to physical harm or illness or its consequences. However, you can deal with claims that include an item of minor injuries or illness subjects with a limit of € 1,500.00 in the amount that the arbitrator can grant per person in relation to this item. Your request for arbitration must be received by ABTA within eighteen months following the date of return from vacation. For claims of injuries and illnesses, you can request the ABTA mediation procedure and we have the option of accepting mediation. For more information on the Code and ABTA assistance in conflict resolution can be found at www.abta.com.

ABTA IS AN UK ORGANIZATION THAT I DON´T KNOW IF COMPASS WILL KEEP OF JOIN MEMERSHIP

COMPLAINTS

If you have experienced a problem with your reservation, please contact us through customer.services@compassflight.com with all the details of the issuance, including your reservation number and travel dates, and we will start the proper procedure for the resolution of your case. Please wait up to 28 days to receive a response to your inquiry.

MAYBE 28 DAYS IT´S TOO MUCH TIME

 

NOTICE ON TAXES, FEES AND CHARGES ESTABLISHED BY THE GOVERNMENT.

The price of this ticket may include taxes, fees and charges that are established on air transport by government authorities. They can represent a significant part of the cost of air travel and can be included in the fare or separately in the "tax charge / FEE /" of this ticket. You may also have to pay taxes or fees or charges have not been charged.

 

PURCHASING TRAVEL INSURANCE

Always check and understand what you are covered for in the policy.

The cheaper the price you pay – the less you are covered for.

There are different policies of cover for different prices quoted.

Travel Insurance can be tailored-made to your requirements.

Make sure you understand what your travel policy covers prior to purchase.

 

REASONS TO BUY TRAVEL INSURANCE ?

Your flight has been cancelled.

Your bags are lost .

Your passport and wallet are Stolen.

You need emergency cash.

You need a replacement passport.

Adequate Medical treatment

You need to cancel the trip due to illness.

You need medical emergency treatment in a foreign hospital and country.

A terrorist incident occurs and you wish to cancel your trip/holiday.

Bad weather conditions forces you to evacuate your resort, hotel or cruise.

Death In accident and covered to bring body back home from overseas.

Please make sure you understand what you are covered for at time of purchase.

 

SEVERE ILLNESS OR DEATH OF FAMILY MEMBER

Should be claimed on travel insurance.

This relates to immediate family members such as the following:

Mother, Father, Sister, brother, son and daughter.

Please make sure that this is included in your travel insurance policy.

If not covered in your policy, we can try and approach the airline concerned.

If Claiming full refund from the airline we need following supportive documents:

1) Original copy of date of birth certificate

2) Original copy of death certificate

3) Original letter from GP confirming illness and not fit to travel .

4) Original Copy of marriage certificate.

No full refund is guaranteed as it is subject to airline and travel insurance policy.

 

AIRLINE BANKRUPTCY

Some airlines over the years have ceased trading due to bankruptcy.

toursuper.com is not responsible or financially liable for airline bankruptcy.

In any such circumstances you can claim on the following:

1) Travel Insurance Policy

2) If you paid for your ticket by credit card – Claim on your credit card company.

 

BEHAVIOUR

You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

 

USE OF WEBSITE

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

 

WEBSITE OWNERSHIP

This site, and each of its modules, is the copyrighted property of toursuper.com and its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of toursuper.com and its third party providers and distributors.

MODIFICATION OF WEBSITE TERMS & CONDITIONS

toursuper.com may at any time modify these terms and conditions.

You will be conditioned to the terms and conditions in force at time of use.

 

DATA PROTECTION LAW

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. (More information)…

 

HOTEL BOOKINGS TERMS & CONDITIONS

All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. toursuper.com accepts no liability should any such offer be withdrawn or amended.

The following hotel booking conditions form the basis of the contract between you and toursuper.com. The contract shall be governed in all respects by Spanish Law and shall be subject to the exclusive jurisdiction of the Spanish Courts of Alicante. These terms and conditions constitute the terms upon which toursuper.com has arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax, e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date.

 

OUR RESPONSIBILITY TO YOU FOR YOUR HOTEL BOOKING

As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

 

HOTEL FACILITIES & PRICING DESCRIPTION ON WEBSITE

Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.

 

HOTEL ROOM TYPES

A "Double room" does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as "Twin Room" does not guarantee twin beds.

A "Triple/Family Room" means a room for 3 persons.

A "Quad room" means a room for 4 persons.

If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.

 

HOTEL PRICES

Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the euro, the price of the accommodation will not be subject to any changes

 

HOTEL SECURITY DEPOSITS

Many of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.

 

HOTEL MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

 

HOTEL UNAVAILABILITY

Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

 

HOTEL STAR RATINGS

Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by toursuper.com.

 

HOTEL FACILITIES

Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels.

Please note that the hotels booked by us for you are not exclusive to toursuper.com. We are not responsible for any limitation in facilities because of other hotel guests or their activities. toursuper.com does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to toursuper.com and it is the customers' responsibility to confirm facilities directly with the hotel at the time of travel.

 

HOTEL LOCAL TAXES NOT INCLUDED IN HOTEL COST

Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.

 

HOTEL DESCRIPTIONS AND PHOTOGRAPHS

All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.

 

HOTEL ACCOMMODATION

All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorized occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.

 

HOTEL GROUP BOOKINGS

Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings.

 

HOTEL BOOKINGS AGE RESTRICTION

It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.

 

HOTEL CHECK-IN/CHECK-OUT

Check-in is  normally around 14.00 onwards on the day of arrival.

Check- out is normally 12.00 hours on the day of departure..

 

HOTEL LATE ARRIVALS

On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.

 

HOTEL BUILDING WORK/RENNOVATIONS

Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.

 

HOTEL CANCELLATIONS & ALERTERATIONS BY GUESTS

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to toursuper.com. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. toursuper.com will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS A 35€ ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by toursuper.com will be a 35€ per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

 

HOTEL ALTERATIONS MADE BY GUESTS PRIOR TO DEPARTURE

In the event of an alteration, the following administration charge will apply. A 25€ per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

 

HOTEL ALTERATIONS MADE BY US PRIOR TO DEPARTURE

It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.

· More than 56 days prior to departure no compensation

· 56-28 days 5€ per person

· 27-15 days 10€ per person

· 14-0 days 20€ per person

 

HOTEL CONFIRMED BOOKINGS

In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. toursuper.com accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of toursuper.com.

 

HOTEL ACCOMMODATION OVERBOOKED ON ARRIVAL

In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. toursuper.com has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. toursuper.com accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of toursuper.com.

 

HOTEL COMPLAINTS

In spite of detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier, our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must contact us, in writing within 28 days of your return to customer.services@toursuper.com. If you do not raise the matter during your trip, this will affect any later claim you may make.

 

HOTEL SPECIAL REQUESTS

We will always where possible pass on any requests to a Hotel / Property but no guarantee can be given that a request will be honored , therefore any reservation made, will not be conditional upon the confirmation of a special request.

 

CAR HIRE BOOKINGS TERMS & CONDITIONS

MINIMUM AGE

All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

MAXIMUM AGE

There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

CAR RENTAL DEPOSIT

Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver's credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

DRIVING LICENCE

A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

BRITISH LICENCE HOLDERS

If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any other language, then you will need to obtain an international driver's permit before you travel from your country of residence.

EXCESS WAIVER

Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

LATE RETURN OF VEHICLE

The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

CAR HIRE RENTAL AGREEMENT

The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. toursuper.com will not be liable in relation to any breach of this agreement.

CHILD SAFETY SEATS

Children from their third birthday up to their 12th birthday or up to 3375px in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

CAR HIRE CANCELLATIONS & ALTERATIONS BY CLIENT

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to toursuper.com. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your car hire is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen car hire company will typically have its own cancellation policy. toursuper.com will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to cancellation to the customer PLUS 35€ ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the cancellation fee charged by toursuper.com will be 35€ per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

CAR HIRE MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

 

LAW

These booking terms and conditions are governed by Spanish Law and the courts of Alicante, Spain, have non-exclusive jurisdiction. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.


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